The trip included a
cruise
Travelex
Travel Basic
I always buy insurance, but it was the first time I filed a claim so wasn't sure what to expect.
Want to say that I highly satisfied with the way claim was handled and processed. Timely processing and great customer service.
Thank you!
Want to say that I highly satisfied with the way claim was handled and processed. Timely processing and great customer service.
Thank you!
Anna V. would
recommend this plan to a friend or relative.
Travelex
Travel Select
I had an awesome experience with Travelex Insurance. I actually needed to move my trip because my husband was unable to get off for Christmas so the only thing the company needed from him was a letter from his boss saying that he was not giving him Christmas off due to operational needs. I submitted this to them as well as proof of purchase of my trip on my credit card and they refunded me the entire trip. Sent it straight to my paypal account. I used that money to book the trip for thanksgiving instead. The company is easy to deal with and I just purchased travel insurance again for my trip to UAE!
JENNIFER J. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Basic
unfortunately, I had to cancel my trip to Germany because of my husband's medical issues. The process of receiving a refund was straightforward and reasonable as far as the documentation was concerned. The ticket was refunded in an expedient manner. I was extremely pleased how this whole situation was handled. As a matter of fact, I already had sent an E-mail to the claims' department to thank them for the excellent service I received.
Christine Elisabeth S. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
My son got sick on trip and was treated by medical staff aboard the ship. When we returned I contacted travelex and submitted my receipts from medical and the claim was handled expeditiously. I am very pleased with the insurance and have since taken out another policy for my next trip.
Cecile B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Basic
I have always purchased travel insurance, however this was the first time I actually had to use it. Travelex provided me the best plan for an affordable price, and covered my claim fully. I would recommend this company without reservation!
Denise M. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
A total disaster and misrepresentation of the services to be provided. My wife (72 yers old) broke her arm in Croatia. Before going to the hospital I called emergency number provided to find out what I needed to get from the hospital. Got the itemized bill requested. After I'm back at my hotel call emergency number again to give an update of her condition and get assistance in alternative travel back home. Was told I needed additional paperwork from hospital which is an hour away. No assistance was to be given until I had the proper forms they would email to me filled out by the hospital and attending MD. This was ridiculous. We were left to make our own way home without your help. Not once did any representative even ask how my wife was doing. At a time of crisis you were no where to be found.
Richard D. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
I filed a claim for my damaged bag. I filed my claim online and it was processed in 2 weeks. Thank you very much.
Eda D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Select
They don’t cover for protests and riots which would be an unexpected event in an otherwise stable region (Europe). I believe it is something insurance should cover being the unexpected event it is.
I wouldn’t recommend insuring your trip with this company.
I wouldn’t recommend insuring your trip with this company.
Jamie F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
We have received the following response from your provider, Travelex:
"Thank you for taking the time to post about your experience on Insure My Trip.
The Travel Select policy purchased is a Named Peril Policy, meaning any reason for Cancellation or Interruption is listed in the policy details, and if it is not listed, then there is no coverage. The policy details which were sent to you, via email, on October 11, 2019, at 6:31 pm, when the policy was purchase, also lists the exclusions.
The exclusions listed on the Travel Select plan are standard in the Travel Insurance Industry and do reference very specific scenarios. However, other similar events could be eligible for coverage, such as an Strike which delays your Common Carrier, as noted on page 4, and defined on page 15 of the policy details.
We empathize with your unfortunate situation. However, it is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased.
Kind Regards,
Amber"Nov 06,2019
The trip included a
tour
Travelex
Travel Basic
My husband is disabled and we traveled with a CNA employed through an agency. During the trip I became acutely and seriously ill. The CNA needed to care for both of us from then on. Travelex wouldn't cover the cost of her services for me because she was a "traveling companion." My illness caused an extra day's stay, an ER visit, and changes in transfers. All these were covered. The only available flight home was in first class which turned out to be a medical necessity as I needed to constantly recharge a medical device. Travelex wouldn't cover that cost because I had not contacted their doctor. Had the summary of coverage spelled out that their doctor had to be contacted to approve flying first, it would have been done. This requirement is in the fine print of the policy, according to the adjuster under the heading " Emergency Medical Evacuation." As a retired physician I see Emergency Medical Evacuation as needing a helicopter to get me out of the Amazon before my appendix bursts.
Ann-Marie P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response to be educational and informative.
We are sorry to learn of the illness that you suffered during your trip. Unfortunately, there are no travel insurance policies that will cover the costs of services provided by a CNA that you are traveling with.
Your travel insurance provider, Travelex, responded with the following:
"Thank you for taking the time to post about your experience on InsureMyTrip.com
We have contacted the Claim Administrator, on your behalf, and we are happy to hear that you were eligible and reimbursed for the Trip Interruption, Trip Delay, and Medical Expenses, that you incurred while on your trip.
It is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased. The policy details were sent to you on February 14, 2019 at 2:50 pm when the policy was purchased.
On page 5 of the policy details there is an explanation related to Trip Interruption, which states;
… the benefit payable … will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route. (emphasis added)
On page 7 under the Medical Expense Benefit, the policy details outline the below;
The Company will reimburse You for Medically Necessary covered expenses incurred to treat such Injury or Sickness during the course of the Trip provided the initial documented treatment was received from a Physician during the Trip.
Medically Necessary in the policy is, additionally, defined as a treatment, service, or supply that is ordered by a Physician.
That being said, the Claim Administrator would be happy to re-review your claim, if you have additional documentation that supports first class airfare was medically necessary and ordered by a Physician during your trip. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.
Kind Regards,
Amber"Nov 06,2019
The trip included a
tour
Travelex
Travel Select
Very impressive responsiveness.
Stephen M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Travelex Insurance Services empathizes with your wife’s unfortunate accident while on your trip. We hope your wife is healing and doing well.
We did contact On Call International (On Call), our travel assistance provider, on your behalf for a review of your wife’s case. On Call confirmed that within the first phone call there was reference to needing a medical report, a fit to fly form, and itemized receipt, along with information about assisting with medical expenses, should the need arise while you were on your trip. On Call also advised us that they will use your feedback to help make this process smoother and clearer in the future.
It is important to remember that certain paperwork is required for On Call to assist in getting travelers home as they need to ensure that the doctor has confirmed that travelers are fit to fly for safety reasons.
If you have any questions or concerns with completing the claim paperwork, please contact the Claim Administrator by phone, Monday – Friday, 7:00am – 7:00pm CST, at 1-855-205-6054 or by email at [email protected].
Kind Regards,
Amber