Travel Insurance Reviews for Nationwide

Plan covered everything that was expected. Just took a long time to receive refund. CBP associates who handled claim were very professional and courteous.

We had a complicated issue with a damaged suitcase in which the airline wouldn't cover it. There was no claim filed with the airline since they wouldn't allow a claim but, they did give us a $100 voucher. Nationwide let us use that voucher as proof that we tried to file a claim and ended up giving us a check for the suitcase. We also had to submit equivalent prices of similar suitcases we found online and they ended up giving us the maximum amount that we submitted.

I would NEVER recommend this plan to my worse enemy! Terrible customer service and refused to pay on a legitimate claim.

We had to file a claim. We were on a cruise and my husband needed medical assistance. I called the number with the policy (the ship provided a phone line), and the rep could confirm we had a policy but not guarantee specific coverage. I get it--they're not claim adjustors. He gave me the number of someone else, who did the same. So I didn't get the confirmation/explanation I was looking for, but went ahead and hoped for the best.
Great results: filing was easy. Did everything on line when I got home. Glad I had purchased the policy shortly after we booked the trip because I didn't have to worry about the pre-existing conditions clause. (Wouldn't have applied, but didn't want any possible snags.) Got an email from Nationwide saying they had received the claim within a day. Two weeks later I have a check mailed to us for the full amount of the medical charges. (And medical charges on a ship are EXPENSIVE!) I wish their website would have been able to give an update, but I can live with that. I would buy from them again!

Filed a claim because the airline cancelled our flight due to weather. Even though I had the email from the airline claiming the weather cancellation, Nationwide is doing everything in its power to make me show more proof that the flight wasn't cancelled. Very poor service from this company and will not pay the claim even though I have the proof. Shame on them for not paying the claim.

I had to visit the Medical Center onboard the ship. The charge was approximately $300. I was able to file a claim online while I was still on the ship. Within two weeks I was reimbursed for the total amount. Very pleased with the process to file a claim.

Had to cancel my trip a month before, got nothing back from the insurance

We had to cancel our trip for medical reasons. We filed a claim, which was handled expeditiously. It took a while to gather the needed documents and to make sure everything was correct on my end. I was pleasantly surprise, actually shocked,
to receive a check in about three weeks.

Trip was cancelled, policy did not cover nonrefundable deposit.

I paid extra $1,300 for my flight from London to Manila with Air China because my original flight with Shenzhen Airlines ($999) was postponed for the next day. It was a Sunday, their office was closed, have tried calling them, I even went to the airport but Shenzhen Air didn't have any representative there. I wanted to explain to them that I won't make it to my connecting flight in Bao'an China if I take their postponed flight.
Nationwide paid only $600 for the new flight that I paid after Shenzhen messed up everything for mine and my husband's flight.