Travel Insurance Reviews for AIG Travel

My husband had a freak accident that required him to be hospitalized overnight. We thought he was fine, and would be able to complete our tour, but a day later, (and in a different city), he had to be readmitted, and stayed for three nights.
The medical team at AIG was very supportive and kind. They reminded me to save ALL receipts (including taxi receipts for when I visited my husband in the hospital) and emailed me the needed forms. They suggested I take a photo of the medical charges and email the photo to them so they could get the claim started.
In the end, I was reimbursed for 100% of the cost of the trip, which covered all of our out of pocket expenses and reimbursed us for the days we lost.
It took about 5 weeks for the claim to be processed, and the web site was not very helpful. It showed that I had outstanding items to submit, even after the claim was paid. But the people on the phones were very helpful and courteous.
Overall, I was very pleased with the service and the coverage.

It became apparent in August hat my wife needed surgery and we would not be able to go on our trip. I notified AIG and they told me what I needed to file a claim. We got the information they required and sent the papers to AIG. They processed the paperwork and sent us a check for what we had paid.

Had to file a claim due to hurricane Sandy. The insurance paid for our layover due to the storm and the claim was processed in less than 2 weeks. There was a little confusion with 1 item that was left out, but a call to the company had it handled quickly and without hassle. Will use them again for the next trip.