We are only showing ratings that have a written review.
The trip included a
tour
Generali Global Assistance
Standard
Warning: Before purchasing and paying any premium for travel insurance make sure you read the actual policy and review EVERY possible reason that that travel insurance company could use to deny your claim.
Michele S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Thank you for your feedback, Michele. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. While the plan you purchased includes approximately 20 different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please reach out to us at the phone or email listed above.Nov 03,2023
The trip included a
cruise
tour
Generali Global Assistance
Premium
Very difficult to file a claim. After finally getting the claim to go through and still haven't heard back after over a week. I can't mange what they would be like if you had a emergency over seas.
David M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Hello David. Thank you for sharing your feedback. We are very sorry for not meeting your expectations with the claims process. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.
Feb 03,2023
Generali Global Assistance
Preferred
Simple easy process. Customer service was always helpful. Well worth the cost
Nicholas P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Just felt plan too expensive.
Don T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Service, Service, Service!
Walter M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I submitted a claim for dental coverage for a dental problem which arose late on my cruise. Although no dentist was available to me, my claim was denied because dental treatment was not obtained during the voyage. In my opinion, the insurer rigidly adhered to the written policy without consideration of the claim circumstances. No compromise was made. I expect that inflexible and uncompromising approach typifies their claims review process so I cannot recommend this travel insurance company.
GRANT C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Deborah
Generali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. While the Medical and Dental coverage included in the plan you purchased can typically provide coverage for medical treatments received within one year from the time you become unexpectedly sick or injured during your trip, the plan can only provide coverage for emergency dental treatments that are incurred during your trip. If you have any further questions regarding the claims process please reach out to us at the number or email provided above.Aug 02,2017
Generali Global Assistance
Standard
We had a family emergency and had to come home one week early. The agents at the insurance company were very helpful and quickly reviewed and settled our claim.
Betty S. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Generali Global Assistance
Standard
Had a small medical claim which was handled promptly and paid in full once we submitted all the required info, some of which seemed unnecessary. But we were happy with the outcome.
charles m. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Was promptly reimbursed for eligible non-refundable expenses when I had to cancel a trip to Australia. Very satisfied.
Gary P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
It seemed to be a long time for settlement. I would have thought that the company was more efficient in processing my claim, Nov. 3 to Jan 6, 2012. I had to call several times to monitor the process, but, the settlement seemed adequate. That's a long time to hold my money without the benefit of reinvestment.
RICHARD M. would
recommend this plan to a friend or relative.
13 of
13 people found this review helpful
-
sebastien
honest review specially with someone that has a claim i think no one should take serious with any reviews if its marked ( no claim filed)May 27,2012
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