Travel Insurance Reviews for Crum & Forster - Travel Insured International

We were very pleased with Travel Insured International! We had to interrupt our trip half way because my husband had a heart attack while on Kangaroo Island, South Australia. He was transferred to Adelaide in southern Australia where 2 stents were placed in his heart. We were reimbursed for the Unused Trip Portions and extra transportation costs and hotel costs since we had to stay in the country an extra 10 days before he was allowed to return to the U.S. but we weren't allowed to continue with our scheduled tour. The only reason I gave 4 stars on the promptness of claim processing is that it was about 4 months after returning from our trip that the claim was finally settled & check received. Just so you know, we had to send A LOT of paperwork documenting the medical treatment and extra expenses, so everyone should keep very good records when traveling and using travel insurance! Anytime we were contacted about this claim, they were very friendly and courteous as we worked through all the necessary steps. Thanks very much!

The claim filing process was arduous and a lot of time was wasted. My husband's crown broke during our tour and we went to a dentist, requiring a detour from our main trip plus dental fees. I didn't notice that the plan only covers natural teeth, not crowns. We called the insurance company to get the claim started. They should have been able to tell us right then that it wasn't a covered incident. Instead we went through several months of filing forms and more forms and more forms to finally get an answer. This was a huge waste of time and shouldn't have happened. Yes, I should have read the policy more carefully, but they could have informed us right away and saved everyone a lot of trouble. The other thing that happened is that the claim kept getting stuck in limbo. I would have to call and ask about it before they told me that another form was needed.

I never go on a trip without contacting Insuremytrip.com. Most often, i just insure for medical coverage since my husband and I are in fairly good health and not worried about trip cancellation, etc. After I described my trip insurance needs to an agent, she recommended the C&F Travel Insured International Worldwide Trip Protector plan to cover our medical needs for a trip to Australia and New Zealand in February-March, 2019 that included a 14 day cruise on Holland America. Early into the cruise, we both developed very bad colds and coughs that we couldn't shake. Late in the first week, we both went to the ship's doctor who diagnosed it as a common cold and gave us medicine to help fight it. When i got home, i was still sick and went to see my primary care who prescribed antibiotics and i finally shook the illness in about a month. The fee for the ship's doctor for the 2 of us including some medicine was $250.00. When we got home, we filed a claim with C&F Travel Insured on line. The process was pretty straight-forward. They initiated the claim but required that we file the claim first with our primary insurer, Blue Cross through my employer. We did and since the Holland America Noordam Medical Center was out of network, it approved the claim but required that it go first against my deductible which we hadn't used up yet, Blue Cross did not pay out anything. Once we got the EOB (Explanation of Benefits) back from Blue Cross showing that they approved it but didn't pay out to us, we then filed a copy of the EOB, our claim form and a copy of the invoices from the ship, online via a document scan upload to C&F Travel Insured. In about 2-3 weeks, we got approval from C&F that our claim was approved and received a check for the full amount shortly after. I am extremely happy with the professionalism shown by all parties involved. Yes, it took some a little bit of time, to first file with Blue Cross, then with C&F, but that was as to be expected and completely following the terms of my policy. I would definitely use Insure my Trip and C&F again. I have used Insure my trip at least 4-5 other times and this is my first time ever needing to file a claim and i'm very happy with the experience of everyone involved.

We had to cancel our trip due to my husband’s unexpected need for surgery. C & F Travel Insured fully covered all nonrefunded funds for my husband and me and for our two travel companions. This was done courteously and quickly. I highly recommend them.

Our Claim was handled promptly and efficiently. This was the first time we have had to file a travel insurance claim. We would definitely use C&F Travel Insurance again.

Yes but. I bought $2,000 worth of insurance premium dollars, but I had to scale down my trip and I needed only $1200 worth of insurance premiums. The company wanted to jerk me around but when I insisted I got a supervisor who satisfied me and handled me fairly.

I had small claim but there was a $50. Deductible. It seems absurd that I gave them $1,200 and the company cut the payment by $50