We are only showing ratings that have a written review.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I called Generali a few days prior to my trip to Rwanda to get an understanding of the medical evacuation coverage and cancellation coverage due to the Marburg Virus. The phone attendant could not answer any of my questions, was way too casual about his lax responses, told me a supervisor would call me to explain & I never heard from anyone. Seems you are strong on the sales, but the backend service is lousy.
Patricia G. would not
recommend this plan to a friend or relative.
-
Angie
At Generali Travel Insurance, we take customer service very seriously. We will have a Customer Service Supervisor review your case and provide additional coaching to the customer service representative that worked with you to improve. We appreciate your feedback and your business. If you would like to be contacted regarding your review, please email our Customer Experience team [email protected]Oct 23,2024
Generali Global Assistance
Standard
I did not have to used it, Glad that I did.
Maryse D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I am not sure as to why I had to pay twice for this coverage. I will NOT recommend this company to others. I felt I was ripped off having to pay twice for the same coverage and getting no explanation from the company.
Patrick O. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
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Megan B.
Dear Valued Customer,
Thank you for your feedback. We hope you enjoyed your vacation. Please see the response provided by Generali below:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We were unable to locate any record or documentation of this being brought to our attention. Please contact (800) 348-9505 or [email protected] as we would like to review your concerns with you and provide further assistance if needed."Nov 18,2021
Generali Global Assistance
Premium
CSA had an incorrectly listed beneficiary on our policy. I contacted them prior to departure, through their Exceptions department, and was assured that it would be handled within 72 hours. Not only was it not handled prior to departure, or at any time during our trip, I have yet to receive any response or explanation whatsoever from them--and this is now weeks after our return. I was, essentially, uninsured for the trip.
Samantha Karustis H. would not
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
This is the 2nd trip I have insured with InsureMyTrip.
While it is a significant added expense, it is still worthwhile. Please keep up to date on each country as a place such as Rwanda is quite safe and may not warrant the cost of insuring a traveler as in other East African countries.
While it is a significant added expense, it is still worthwhile. Please keep up to date on each country as a place such as Rwanda is quite safe and may not warrant the cost of insuring a traveler as in other East African countries.
Virginia L. would
recommend this plan to a friend or relative.
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