Travel Insurance Reviews for Crum & Forster - Travel Insured International

We had to cancel our trip due to unexpected work requirement for my husband. We promptly filed a claim and have been given the run around for over a month now. I have provided massive amounts of the requested documentation and they refuse to process our claim saying they need information that I have already provided. There is no way to speak to a claims representative handling your claim and all correspondences has to take place through email. My emails are not answered and then I get more automatically generated emails requesting information that has already been provided. This policy was a complete waste of money and I will never purchase travel insurance from them ever again.

Unfortunately, several medical bills were incurred during my trip - some partially covered by my personal medical insurance, some not covered at all. My background doing large scale project management at various Fortune 500 companies, so I'm familiar with filling out and tracking forms.

Here are the reasons why I do would not recommend C&F Travel Insured:
1) Their PDF claims forms are not possible to fill out entirely on a computer unless you have Adobe Acrobat Pro or some other PDF editor. This is because some of the fields on their PDF forms are not editable.

2) Their website only allows you to enter 1 medical claim per traveler. There's no directions on what to do if you have multiple medical claims. If you call, you find out you have to email additional claims to them.

3) On top of that, their website for filing claims is not very or easy to use. Think early 2000's, with lots of download and uploads. You'll be entering the same information over and over again between the website and PDF.

4) I submitted additional claims via email in May. In June, I called and the rep couldn't find my additional claim. I asked her to look again, and then she found them. She told me to call back in 6+ weeks. I called back in August, and they couldn't find my additional claim, and that they would call me back. Could they email me given all the junk calls I get per day? No. This is their workflow in 2023.

Sometimes, I wonder if their website and PDF forms are intentionally full of friction to discourage you from filing a claim, or because they just don't invest in the claims workflows, or if it is something else -- I don't know.

Some closing thoughts:
1) If you have just one medical claim, filling out their forms isn't the worst and you'll get paid pretty quickly.
2) I haven't tried filing claims for other travel insurance companies, so I'm not sure if they are better or worse.

Here's to hoping my additional claims get paid!

It's been FIVE MONTHS since I filed my claim and...nothing. Every time I call, they say they're just about to look at it. They they promise the analyst will call me back. Then...nothing.

Travel insurance only works if the company responds when you need them to. This is not a company you can count on.

We bought the plan with "cancel for any reason" protection, which we used when we decided to cancel our trip. We'd spent $1000 on non-refundable airfare and got 75% ($750) back as per the policy. It only took about a week and a half to get our money back. Very pleased with this service!

We had to use the cancel for any reason part of our plan. It was a little complicated collecting all the proof but not too bad. They did ask for one more piece of proof but then paid our claim promptly. They reminded me when I hadn't filed in 45 days which I felt was very kind. Overall I would use them again.

After a phone call, I was given the information needed to apply for a refund of medical expenses due to an illness on our cruise. I was treated professionally, and courteously, and able to complete the paperwork that was necessary. It has been mailed as of 12/15/16. Excellent phone staff.

I have purchased before, but did not have to use it. This time I did and the service was excellent.

Unfortunately I did have to file a claim for the trip I had insured. My father was hospitalized and I had to return early. The claim was easy to file - the supporting documentation required was reasonable and easily obtained. I called for clarification on some things with the claim and the phone support was great.

My check arrived quickly after I filed my claim. Whenever I needed to call about a question, I was always able to get a real person on the phone, which is so rare these days, and everyone I dealt with was pleasant and efficient. I was very pleased from beginning to end.