Travel Insurance Reviews for John Hancock Insurance Agency, Inc.

I appreciated your email saying you received my documents. However, no one contacted me about needing additional information until I made the contact after several weeks. I was then informed about the additional information. The person taking the call was very respectful and polite, but was extremely difficult to understand because of an accent and speed of talking. That was extremely frustrating.

We never got to Cuba after my wife fell on black ice on New Year's Day afternoon. We celebrated the New Year in a local hospital emergency room! She had not broken any bones, but soft tissue damage takes longer to heal. After she visited a specialist--he advised that we cancel our plans to travel in March, since he predicted that she would be only about 70% recovered from her injury. I submitted our claim to John Hancock at the end of January, patiently waited the 30 business days, and received a full reimbursement of all non-refundable expenses as requested. We will never travel again without decent travel insurance, since one never knows what might happen between booking the trip and returning home. I am recommending John Hancock to anyone who will stand still and listen to me.

My small issue was handled well. Thank you.

We had to cancel because his doctors did not want him to fly. The claim was easy to fill out and the customer service representatives were polite and helpful. We had our refunds within a month.

Everything was according to stated coverage. The four stars on claim promptness is really an open item. While the claim was processed quickly and payout on part of the claim was timely, part of the claim required additional justification. That has been submitted and a responce is pending. If handled as efficiently as the rest of the claim, that catagory would rise to five stars.

This is the best travel insurance company I have ever dealt with, and this is probably the 50th policy I've purchased over the years. They are timely, professional, courteous, and they don't make you jump through a million hoops. Thank you for your help!!!

The plan covered my claim exactly as advertised. Great protection for the cost.

Had a claim and they eventually paid but the process took 4 months and lots of phone calls. Not sure it was worth it considering the time on my part to get paid.

I got the coverage I wanted. I am very pleased would use them for my next trip. Very happy!

I was reimbursed promptly for an emergency room visit and treatment in Austria. It is a simple process if you submit the correct documentation.