Travel Insurance Reviews for Generali Global Assistance

I was very pleased with how quickly they took care of our claim. I was also happy that when we were delayed 9 1/2 hours that they paid for our lunches even though we had paid cash and didn't have receipts. It was a very reasonable price that we paid for our lunch so it was good that they covered it. Very happy with the expedited claim.

Generali is a complete racket. I have been tying for weeks to follow up on a claim and all they do is give me the run-around. Obviously they don't want to pay out the claim so they are ignoring me and hoping I'll give up. What a bunch of crooks. Will never use Insuremytrip or Generali again.

I have bought travel insurance multiple times in the past, but this was the first time I actually filed a claim. The process to file the claim online was very easy to use. I received the approval to my claim only one day after I filed it and a check arrived in the mail a week later. I was very impressed and would definitely use Generali Global Assistance for further travel insurance needs.

Very difficult to file a claim. After finally getting the claim to go through and still haven't heard back after over a week. I can't mange what they would be like if you had a emergency over seas.

For the FIRST time, we needed to file a claim after years of purchasing plans with no issue. I can't say enough good things about Generali! We had a cancelled flight, rebooked alternate airline, and then lost luggage! We had a variety of unexpected costs. There was work involved to document every instance (save the cancelled flight info, obtain a REASON for cancellation, save receipts for purchases). In the end, Generali supported our claim & we were so relieved. I plan to choose Generali for our next trip.

Generali has been incredibly frustrating. I thought I had a very clear case--I had a flight cancelled due to weather and I missed a prepaid first night at an expensive lodge, and I incurred extra travel expenses due to this. First, I've needed a password reset, and sent SIX requests for this and got nowhere. There is simply no way to get help with the website or your account, either online or by phone. For this reason alone I would never use them again. Second, Generali's way of doing business is to email me once every three weeks to ask for some new document--for instance, I had to provide a letter from the airline stating WHY the flight was cancelled (I'd already provided the one saying it WAS cancelled). Then I don't hear from them for 3 weeks. Then they want something else that seems redundant. Or, they tell me they didn't get the last email I sent despite the fact I always can provide the auto reply confirmation email. The latest email they sent me seems meant for someone else--they told me they didn't hear from my "agent" (I didn't use an agent!) and are closing my claim. They are very much looking for a way to not cover my straightforward claim.

Came down with covid and also a secondary infection.
I call a representative who initially called back but I was being examined by a doc and asked to be called back.I was never called back even after reaching out a view times..I have now incurred doctor bills and lodging I lost and had to pay out of pocket ..This company failed to provide me with coverage I paid for..

I had never purchased travel insurance before, but I did this time, and I needed it. Generali was very fair and prompt in providing payment. I will use them from now on.

Over the past 20 years, my wife and I have purchased approximately 16 Generali/CSA travel insurance policies through InsureMyTrip. InsureMyTrip reps have always been very responsive and great to work with. In general, we have been extremely pleased with Generali/CSA's Standard policy and service.

Due to a health issue in October 2022, I contacted Customer Service and sent an email to Generali that I wanted to purchase another policy for a trip in spring 2023 but needed clarification on coverage for a possible pre-existing condition. The C.S. rep couldn't answer it; he told me to read the policy. I did but with no clarification, I sent an email to Generali requesting an answer. Their generic response was for me to contact C. S. (again?) for the answer. This was bad service. So I purchased a policy from another insurance company that answered my question

In October 2022, I filed a claim with Generali/CSA for partial coverage payment due to our need to cancel our "insured" trip due to a health issue. In contrast to a small claim we filed with CSA about 8 years ago, (which was handled very well and promptly), there was a severe lack of service/response on this last (October 2022) claim. Generali's claims personnel did not respond to my requests for answers to my email questions. In one phone call in early December to the claims rep, (S. G.), I asked her for answers to my email questions. She informed me she hadn't read my two-month old claims report yet, but would get an answer to me in a day or two. NO ONE EVER RESPONDED.

On December 27, 2022 Generali informed me via email that they approved my claim and they would send a check to me (to receive) in 7-10 business days. HOORAY! They also asked for verification of my address. Their record was wrong so I sent two or three emails to them with the correct address (Circle vs Drive). Drive is another street. They never corrected the address.

On December 28, I received an email from Zelle (whoever they are) and was told THEY would be sending me the check (also to the incorrect address) but I needed to complete their form in four days which required me to accept "cookies" - not the kind to eat, I refused to respond to them as I wouldn't accept "cookies". The end result is that GENERALI SENT ME THE CHECK FOR THE FULL AMOUNT OF THE CLAIM which I received (even with the incorrect address) January 7, 2023. THANK YOU, GENERALI!

I think Generali is an honest company providing great coverages at a very reasonable price; however, because of their competition with other carriers, they need to improve their customer relations. When (and if) that occurs, I will then consider another purchase of their Standard policy.

I had a very good experience with this company. I purchased this plan for a Disney trip for my family. We were in Florida when the most recent hurricane happened. Our flight was canceled and we had to find another hotel on short notice. At first I was concerned because when I called Generali I got a recording for emergency needs only. It was not an emergency and I just had a few questions. So the next morning I called Insure My Trip and spoke with a person immediately. He answered my questions and sent me a link to file a claim with this company. I saved all my receipts. When I got home I followed the instructions and sent the requested documents. Within 30 days my claim was settled and I received a check the next week. Definitely recommend!