Travel Insurance Reviews for AXA Assistance USA

We had to cancel the trip and AXA refunded us in full. Greatly appreciate the company for the handling of the claim.

After receiving the required documentation, AXA promptly sent us a check for the amount of our trip.

I had to cancel my trip and had purchased the "Cancel for any reason" option. The claim process was straightforward and the company honored the claim and provided the check in a reasonable time and without the need for any follow-up on my part.

Lost my passport in Finland. Your concierge service was extremely helpful. I was able to get a new passport in less than 24 hours without any trip interruption!

Will use this plan again on our next trip. Very satisfied.

I faxed my claim on July 22 and received approval on August 8, 2016 which I thought was pretty quickly. I didn't receive my payment until August 29. It took 21 days from the approval. That seems a little long to me. The letter said I'd get payment within 10-15 business days. That's exactly what it was but seems like after it's approved, the check should be processed immediately. Also, I didn't get payment for the extra night I had to stay in Capetown because of my friend's illness. Maybe all insurance policies are like that, don't know. But did receive reimbursement for the night I missed at Kruger, so I guess that was fair. The entire process took 5 1/2 weeks.....2 1/2 weeks for approval and 3 weeks to get the check. I think that process could be cut down and should be cut down.

Very fast, convenient, and helpful staff.

My claim was processed exactly as stated in the policy.

They pai exactly as the policy stated. I would definitely use them again.

Very slow. Supplied requested info and waited then asked for additional info. Sent requested confirmation they received it no response add 30 days waiting then another 3 weeks before payment. Very poor communication.