Travel Insurance Reviews for AIG Travel

Our trip to southeast Asia was planned to celebrate our 40th wedding anniversary. Just weeks before we were scheduled to depart, my wife developed a bacterial infection in her left knee which required surgery. We have purchased travel insurance for years, primarily because my mother is 92 years old. We never thought we would have to cancel a trip because something happened to us. We filed our claim with all the required documentation, and in less than three weeks the claim was paid. We are now looking forward to rebooking the same trip next year. If anyone is skeptical about the need for travel insurance, our experience should erase any doubt. We invested hundreds for protection and saved ourselves tens of thousands of dollars.

I would never arrange a trip without including AIG. We have always used them but have never had to file a claim until now due to my partner's emergency surgery, just a few weeks before our three-week international trip. AIG came through for us and provided a refund for our full claim. We've planned a shorter trip for this August when he's recuperated and already purchased our AIG insurance for it, and plan to take our cancelled trip at the same time next April, same places, same AIG. I can sincerely highly recommend AIG!!

It's a very comprehensive plan at a great value. We had to have an entire trip refunded, and there were no problems with the process. Unfortunately, my agent was audited, and the process took longer than I would've liked to receive my refund check. Perhaps some communication during the time that he was audited would have been helpful. All in all, the check was received within a month of filing the claim.

I had to file 2 claims for this trip: Medical (cruise ship doctor and medicine) and trip delay caused by a cancelled flight due to bad weather. The airline had no flights that would make my cruise ship so I had to fly out of a different airport and airline. The new tickets were almost twice the price. This was the first time I have had to file a claim so I didn't know what to expect. They covered all my extra expenses for the trip delay and all the medical expenses. I filed online and it was resolved within a few days. Very pleased.

I am very pleased with AIG I had a family member in intensive care and had to come back from my vacation. I lost 11 days of my vacation and filed a claim. Scott assisted me and I was thrilled with his professional manner. He was sincere and helpful and I appreciated that. My family new I came back early and felt bad I had lost so many days of my vacation. Family always comes first and I reassured them I had bought insurance and would try to file a claim. AIG reimbursed me for the 11 days lost and since I told my family a check was sent to me they realize in the future they will purchase insurance on their trips in the future. Some thought the insurance would be a scam, they now see it is definitely worth the extra money. Thank You

A simple claim that it was handled quickly and easily

Initially, the claim was denied, but Insure my Trip contacted them for us and they reconsidered and paid. What I learned from this is - read your plan and do not believe what a representative tells you on the phone when you are calling in regarding a medical problem. . They only honor what is written in their plan.

AIG was a pleasure to work with and processed my claim very quickly!

My wife and I always use Insure My Trip and AIG Travel Guard. We have had to file claims twice and have been very pleased with the ease and efficiency of filing our claims. We will continue to use and recommend them!

Unfortunately my husband needed emergency surgery on January 19th due to his falling on our icy driveway that week and completely rupturing his quad tendon. He was unable to walk and we had to cancel our Regent cruise departing January 28th.

We had insured with TravelGuard Gold and they were absolutely stellar. One phone call gave me the information that I needed to file the claim. I waited until after surgery when life was somewhat more stable, and I submitted the claim electronically on Wednesday evening, February 7th. On Friday February 16th I looked online and saw that the claim had a closed status. I called TravelGuard and was told that it had been approved. I received another phone call later the same day telling me that the audit department had also approved the claim... apparently necessary due to the large dollar amount of the claim of nearly $35,000... and I was given a name and phone number to contact if I didn't receive the check in 7 - 10 business days. The check was in fact received within 5 business days, on Friday, February 23rd.

TravelGuard made a very unfortunate situation more palatable by being professional and prompt in all of their dealings. I recommend TravelGuard very highly.