We are only showing ratings that have a written review.
The trip included a
cruise
tour
TravelSafe
Classic
My luggage was lost for the first three days of a 28 day trip. When I called, I was told the lost luggage benefit wouldn't be available until the airline declared my luggage lost which could take up to a month. The delayed baggage benefit is woefully inadequate for this situation. In the future, I will look for coverage that declares luggage lost after a reasonable period of time (2 - 3 days) or won't get coverage at all as this was useless to me. How could I replace 28 days of travel needs for $250?
My assumption was that I would receive the $250 for my lost time, additional costs etc. and was told that I needed to submit receipts for actual costs. Had my luggage not arrived on day 3, I would have lost an entire vacation day replacing items with no compensation for that lost time.
The person I spoke with about my lost luggage was very helpful and explained everything well. The coverage was just inadequate.
My assumption was that I would receive the $250 for my lost time, additional costs etc. and was told that I needed to submit receipts for actual costs. Had my luggage not arrived on day 3, I would have lost an entire vacation day replacing items with no compensation for that lost time.
The person I spoke with about my lost luggage was very helpful and explained everything well. The coverage was just inadequate.
Elizabeth A. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
TravelSafe
Classic
Please Note that all questions were required to be answered in order for this review to be accepted/posted whether having used the insurance plan services chosen, or not.
My Comments: I didn't have to use the chosen insurance plan's services, and that's always great news!
I do commend the excellent services of Insure My Trip. They recommended the TravelSafe Classic plan to me, and I trust their judgment. This is the 3rd time I purchase travel insurance from Insure My Trip.
My Comments: I didn't have to use the chosen insurance plan's services, and that's always great news!
I do commend the excellent services of Insure My Trip. They recommended the TravelSafe Classic plan to me, and I trust their judgment. This is the 3rd time I purchase travel insurance from Insure My Trip.
Nilda F. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Basic
Fortunately, we did not have to use this insurance plan. However, we did have a comfort level that if something did go wrong, we would be covered sufficiently.
Mary V. would
recommend this plan to a friend or relative.
TravelSafe
Classic Plus
I was very satisfied with the customer service when I was purchasing the plan - I had lots of questions and they were all answered. Luckily I did not have to file a claim so I cannot comment on that.
Christopher S. would
recommend this plan to a friend or relative.
TravelSafe
Classic
Was nice to have the coverage for a reasonable price.
david l. would
recommend this plan to a friend or relative.
TravelSafe
Classic
There really is nothing to say when thankfully you do not have to file a claim you never know how good the insurance is until and unless you have occasion to file a claim
Beverly H. would
recommend this plan to a friend or relative.
TravelSafe
Classic
Fortunately I have not had to file a claim under any of my travel policies, and that is really the time you find out if the plan is a good value based on the customer service.
LIS K. would
recommend this plan to a friend or relative.
TravelSafe
Classic
I made a claim for delays and it was paid 5 weeks from my filing. I was pleasantly surprised that there was no hassle. I mailed all the particulars to the company as the WEB didn't allow room for details and explanations.
Patricia D. would
recommend this plan to a friend or relative.
TravelSafe
Classic Plus
I did not need anything but I was happy that I had the TravelSafe Classic Plus coverage.
Marie Luise B. would
recommend this plan to a friend or relative.
TravelSafe
Classic
It was good knowing I would be covered if needed.
Ingeborg P. would
recommend this plan to a friend or relative.
"Dear Elizabeth,
Thank you for taking the time to provide us with feedback. We value what our travelers have to say and always take it into consideration. We are happy to hear that you received good customer service, and do apologize that the coverage was not helpful for you in your situation.
Our baggage delay benefit is only intended to reimburse clients for necessities needed to get through a day or two while their luggage is located. It is actual insurance and not an inconvenience benefit which is why receipts are required and at 12 hours is one of the shorter time periods before the coverage is effective. Our lost luggage benefit is more robust, but does require that the baggage actually be declared lost. Our benefits do work in the same manner as most in the industry.
Again, we do apologize that our coverage did not meet your needs. Happy & Safe travels.
Sincerely,
Team TravelSafe "