Travel Insurance Reviews for Crum & Forster - Travel Insured International

We filed a claim due to a foot injury prior to our trip. We were asking for reimbursement for a cancelled international flight, a few train tickets and one prepaid historic site admission. We filed all requested paperwork promptly. We did finally get reimbursed, but it took 12 weeks for flight reimbursement and required us to follow-up with multiple phone calls to keep the process moving. Poor job on their end for keeping us informed and following through on estimated dates.

There was this weird thing where they kept calling my doctor, wanting to know if we took the first available appointment, making us feel like we were being scrutinized for making some kind of fraudulent claim. Why? Doctors don't have this information. We were upset enough about not being able to go on the trip in the first place!

At the end of the day we did get reimbursed properly, but it took what seemed like a long time and a lot of effort for what seemed like a pretty simple claim. I'm hesitant to recommend them, thought they did pay out the claim in the end.

I put in for clothing while I waited for my luggage to show up and then I had to go back to the airport to get my luggage when it finally showed up. They couldn’t deliver it for 3-4 more days at which time I would be on a boat. They didn’t reimburse me for those costs and they did not reimburse me for all the close costs either.

Travel Insured gets two stars simply based on the fact that they paid the claim as submitted. However, they lost three stars for multiple reasons. First, I'm very unimpressed with the ability to file a claim online as I kept getting a loop that wouldn't allow submission of the claim. Second, the lack of communication. The only emails I received were the original email sending me the paperwork to complete, three automated "we're sorry for the delay, thank you for your patience" emails and one automated "we've received your email" message. This email was for the second submission sent where I was sending additional information. I never received an acknowledgement for the original submission of the claim and had to call to confirm receipt. Third, I had to call numerous times to get updates. When I began to state that I felt the claim was taking too long, most of the agents I spoke to were polite and professional. One became defensive argumentative despite my statement that I didn't blame her personally and was commenting to put my complaint on record. In the end it took FOUR months and numerous calls to get my claim paid. Finally, when the adjuster called to let me know they were paying my claim, there was no apology for the extreme delay. This would have added a star to my review.

When I filed a claim with another insurer right after Hurricane Harvey hit, it only took two months. COVID has been going on for two years. They should be farther along than this in catching up to handling claims.

PATHETIC..Absolutely no contact from the company for about a month after submitting my claim..Yes, my claim was denied, and that was the proper decision, but the lies, unreturned phone calls and misinformation were inexcusable..The total lack of communication only exacerbated the horrific service..I would NEVER use this co. again, simply due to their apathetic, indifference and abject failure to open a line of communication..Try and reach a manager..That is a joke, as they undoubtedly, hide under their desks, so as to avoid speaking with their customer..AVOID at all cost

We had to cancel our trip at the last minute due to illness of a family member who was not travelling with us. Customer Service at Insure My Trip was very helpful in answering pre-claim submittal questions and C&F managed the claim in a timely manner. Once I notified C&F of the cancellation, I received an email with specific instructions on what needed to be submitted to file and process the claim. Although a lot of information and forms were required, I understand why all of the info was necessary. Once I submitted the appropriate documents, I received a full refund within 7 days.

Hurricane Irma struck my hometown exactly one day before a planned trip to Germany and forced me to cancel. Fortunately, the airline, rail pass issuer and hotel for a planned side trip all refunded my purchases in full (or didn't charge my credit card) because of the extreme weather. Only AirBNB made no allowance for emergencies and kept half of my lodging charges. When I called Travel Insured to ask a couple of procedural questions, the customer service rep, Deb, not only answered them fully but sent me the claim forms immediately. I filed, they reviewed my claim, requested additional documentation, and then promptly paid in full. The entire process took only about two weeks from start to finish -- much more quickly than I expected.

The cancel for any reason rider is NOT for any reason. It does not include any emergencies that may happen in the 48 hours before you leave on your trip. This is ridiculous and idiotic.

I do not recommend this company, nor do I think that travel insurance is a very good investment for many of us who do not book all-inclusive trips.

My wife had her purse stolen with her new camera and some antiques which she had just purchased in it. We were reimbursed for just about the entire amount. We're highly satisfied with this company and would definitely recommend it.

For our future travel plans we will definitely use Travel Insured. Wonderful support during claim process and timely response to claim. Thanks!

We like the fact that you can purchase the additional cancel for any reason benefit and qualify for the pre-existing conditions waiver. Very good.