Travel Insurance Reviews for AXA Assistance USA

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Filed claim
By
on
for a trip to France. France.
The trip included a
cruise
tour
AXA Assistance USA Gold
Got a chip in the windscreen of rental car. Rental company billed us and we paid the bill.
Claimed on our AXA policy and it was paid in 15 days! Amazing service.
Highly recommend.
Gillian P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to France. France.
AXA Assistance USA Platinum
New luggage severely damaged by company that delivered my bags from airport to hotel, damaged worse en route home. After submitting proper documents, purchase price of bag covered.
Susan B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to France. France.
AXA Assistance USA Silver
We were extremely unhappy that AXA would not reimburse us for a missed connection. We recommend that anyone considering this trip insurance not buy it. We paid more for AXA insurance than our friends who bought AAA insurance. Our friends were reimbursed immediately for the same missed connection while AXA refused to pay for the additional tickets that we had to purchase when our connection was missed due to a airplane mechanical problem. We appealed the refusal and were told since technically the delay did not meet their "3 hour requirement" they would not reimburse us. When asked if a appeal like this was ever granted we were told to the agent's knowledge "no such appeal had ever been granted".
Beverly D. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you very much for your comments.

    On behalf of the Insured, InsureMyTrip did follow up with AXA Assistance on the status of the appeal. Unfortunately the appeal was also denied since reimbursement under Missed Connection required at least a 3 hour delay. This delay totaled 1 hour and 43 minutes so reimbursement was denied.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Feb 11,2017
By
on
for a trip to France. France.
AXA Assistance USA Platinum
We had to cancel our entire trip and AXA covered all of the non-refundable expenses. They were great.
Steven M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Nov 09,2016
By
on
for a trip to France. France.
The trip included a
cruise
tour
AXA Assistance USA Silver
After receiving the required documentation, AXA promptly sent us a check for the amount of our trip.
Nancy P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. AXA Assistance USA looks forward to providing insurance for all your future travel needs!
    Oct 02,2016
By
on
for a trip to France. France.
AXA Assistance USA Gold
I actually ended up canceling my trip, due to a State Dept. alert about possible terrorist activity. AXA could not have been more helpful: they processed my claim for 'cancellation for any reason' swiftly and quickly. I was very impressed and will be a customer for life.
Sylvia W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to France. France.
AXA Assistance USA Silver
AXA said the Silver Plan covered new illnesses and then denied this when I reported a new illness. They said that this was because I lived in New York, even tho they always knew this. They simply cheated.
Saul N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
By
on
for a trip to France. France.
The trip included a
cruise
AXA Assistance USA Gold
My wife and I were extremely happy with the plan. The claim process went very well. We'll used your insurance again when we travel abroad.
James D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    May 10,2016
By
on
for a trip to France. France.
The trip included a
cruise
AXA Assistance USA Silver
Unfortunately, we did have to make a small claim. Fortunately, it was handled quickly, efficiently, and easily. Great service.
Daniel K. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to France. France.
The trip included a
cruise
tour
AXA Assistance USA Gold
We were very happy to be reimbursed for all our expenses related to missing our connection!
Suzanne N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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