Travel Insurance Reviews for TravelSafe

Our trip to Paris was planned for the week of Thanksgiving 2015. The Friday before we were going to fly there, the terrorist attack that killed at least 130 people happened. It was a difficult decision, but we decided not to go given the shocking nature of the attack and the still fluid situation. I called the insurance provider and they were very helpful, telling me the steps I needed to take to correctly cancel the trip. We had a cancel for any reason policy but it turned out that the policy also covered terrorism. We received a full refund of our airline tickets within 10 days of filing the claim. I have purchased insurance for most major trips and this was the first time I had to file a claim.

Very disappointing. I filed a claim and the company worked hard to not reimburse us despite the fact that it was a legitimate claim; very frustrating. I needed a lawyer and two appeals to get a fair reimbursement.

Like many others, we always purchase travel insurance with the expectation that we won't need to use it, but on this year's trip, we did.Apart from a few issues reaching TravelSafe/TravelMate from France (operator would not allow us to call the 603 number collect) we were very pleased with the claims process. Everyone we worked with was friendly, sympathetic, professional and competent. We were also impressed that our claim was resolved so quickly. The positive claims experience helped to erase a potentially-disastrous ending to our wonderful Paris trip---thanks again ! jen