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The trip included a
cruise
tour
AIG Travel
Travel Guard® Deluxe
Obviously the insurance companies are overwhelmed, but there was absolutely no way that I could contact AIG to ask a simple question. I filed the claim online but all of the forms asked for a claim number. Finally I decided to file without a claim number only to discover that the number is assigned only after all of the electronic documents are uploaded. This could have been easily handled by the customer care team, but after two weeks I still have no answer.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
Margaret Ann J. would not
recommend this plan to a friend or relative.
11 of
16 people found this review helpful
AIG Travel
Travel Guard Gold
I would highly recommend this company. I've used other trip insurance that was not as good in terms of coverage and customer service. Going forward, I will only use AIG.
Barbara C. would
recommend this plan to a friend or relative.
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"Thank you for sharing your feedback, and we apologize for the delay in processing your claim. Please be assured we are making every effort to serve all of our customers as quickly as possible while we work through an unprecedented number of calls, inquiries and claims”.