Travel Insurance Reviews for TravelSafe

Once my completed documentation had been submitted, it took more than EIGHT WEEKS to process my claim (all that time without me being asked to submit any additional documentation). I tried to call the company about the delay, but got put on hold for a long time and finally gave up. I will say that they finally reimbursed me for the amount of my request and didn't deny any of my claim. Because of the nature of my injury, I also had a claim for a later trip with different insurer - it took that company THREE DAYS from the time of my electronic submission to notification of approval of the claim and then another four days to receive the refund, for a total of one week.

I had a fairly simple claim for medical services rendered by the Medical Center on the cruise ship. The claim process required downloading several documents which I thought the insurance company should have had, e.g. proof of payment of the premium. After downloading all the requested documents, I was informed the processing time would be 20-25 days. The actual time from submission of claim to receipt of payment was 45 days. I would give this company a grade of B to B+.