We are only showing ratings that have a written review.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
I was fortunate not to have to use the insurance. I did email a few questions after the purchase of the plan and prior to the trip and all my questions were answered promptly. I am very happy about the customer service in that area.
Sylvia O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Essential
HORRENDOUS SERVICE, FRAUD. Purchased travel insurance specifically covering trip cancellation. Trip was cancelled and full documentation of cancellation and non-refundable costs was provided.
AIG fraudulently denying the claim and citing one technicality after another. It was bad enough that the trip was canceled now I'm in a bureaucratic nightmare
Spent $1700 for nothing
AIG fraudulently denying the claim and citing one technicality after another. It was bad enough that the trip was canceled now I'm in a bureaucratic nightmare
Spent $1700 for nothing
Paul S. would
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Preferred
I am quired about the possibility of some thing being covered by the plan. I waited 75 minutes on hold the first day before I gave up and finally got to speak to a human after more than 100 minutes the next day. You should be ashamed with yourself to provide such a piss poor level of customer service
Paul B. would not
recommend this plan to a friend or relative.
4 of
6 people found this review helpful
-
Erin
We appreciate you providing your feedback. AIG Travel has offered the following response:
"With the impact Covid-19 had on the entire travel industry, we had unprecedented call volume and truly apologize for the long hold you experienced."
Please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you if you have any additional concerns.May 01,2020
The trip included a
cruise
AIG Travel
Travel Guard Gold
We felt the Gold Plan covered everything necessary. Very Pleased with the entire transaction.
Rudolph C. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Silver
Insurance hovered but no need to use it.
Lance F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard Basic
It was easy to sign up online and the price was reasonable. I didn't need to use it, fortunately, but it was good to know it was there if I needed it!
Daniel A. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
AIG Travel
Travel Guard Gold
The major problem with this insurance is lack of primary medical travel insurance. The secondary medical insurance is inadequate. Other parts of insurance are adequate but fairly expensive. Next time I will try to found travel insurance with better medical coverage.
Iwona B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
AIG Travel Guard Gold does offer Primary Medical Coverage in your state "...when the insurance plan is purchased within 15 days of Initial Trip Payment...Accident Sickness Medical Expense (Primary)".
AIG Travel Guard also offered you a Medical Expense and Emergency Evacuation Upgrade which was available for an additional premium of 36.00 USD:
Accident Sickness Medical Expense: Additional 25,000 USD
Emergency Evacuation:
Additional 500,000 USD
Hospital of Choice Included
If hospitalized for more than 7 days:
Bedside Visit Included
The InsureMyTrip website does provide all coverage details for you to review prior to purchasing the policy.
In addition, AIG Travel Guard also offered you a Refund Period:
"FIFTEEN DAY LOOK:
You may cancel this insurance by giving the Company or the agent written notice within the first to occur of the following: (a) 15 days from the Effective Date of your insurance; or (b) your Scheduled Departure Date. If you do this, the Company will refund your premium paid provided no insured has filed a claim under this Certificate."
Please call us at (800) 487-04722 if you have any further questions.Oct 04,2018
AIG Travel
Travel Guard MedEvac Plan
I did not need to use the coverage but the plan provided a peace of mind with a reasonable cost
hisuching y. would not
recommend this plan to a friend or relative.
AIG Travel
Travel Guard MedEvac Plan
Very reasonable price for the coverage I wanted. Luckily I didn't need to use it, but would buy again for future trips.
Kumiko K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
AIG Travel
Travel Guard Gold
This is the second time I have used this plan. It provided piece of mind even though no claim was filed. At my age traveling abroad is scary. So I am really thankful for the insurance.
Michael K. would
recommend this plan to a friend or relative.
"We appreciate the feedback regarding your experience. We do request that all customers review our terms and conditions prior to purchasing. Our policies carry specific covered risks for trip cancellation. We want to make sure that our policy offers the coverage you are looking for. You can also contact our licensed agent call center if you have specific concerns. Our licensed agents would be happy to review the coverage we have available."