Travel Insurance Reviews for TravelSafe

I almost always purchase trip insurance and have done so for over 20 yrs. Fortunately, I have only had to file about 4 claims over many years, with the prior 3 reviewed and paid quickly. This was my first experience with this company ("Trip Mate" was the claims administrator for this company) 1st, reply to my claim took much longer than my other claim experiences. The company requested more documentation during the process, which I provided, then was ultimately denied. I challenged the claim (again, after a long wait) and still payment was denied. The claim was a medical expense, and being an ethical doctor in the medical field knowing what care was required, I was able to keep claim amount to a minimum. ALL REQUESTED documentation was provided, but company decided to "interpret" plan provisions in their favor. Not enough of an amount to bother with anything legal, just disappointing ... Will pay a little more next time and go with a larger company.

Because my husband was diagnosed with Mesothelioma I had to cancel this trip .I tried to get my premium back from you. You made the decision not to refund because I did not meet the 14 day cancellation window. I have another trip that I cancelled and the same problem will come up except that premium was much larger. Not sure how I can say good things about your company at this point.

I claimed fly delay (it was 9 hours delay), but I never heard back from them. I try to send few emails, but it is no answer. On Web side it says that clime closed without any explanation. Now I will be claim to return my money that I paid for this insurance.