We are only showing ratings that have a written review.
The trip included a
tour
Generali Global Assistance
Preferred
Generali is only good at one thing: collecting your premiums. God helps you if you need to file a claim, as I did. I had a very straightforward $720 claim (caused by a 24 flight delay at the end of a trip), and for the last 4 weeks I have not even been able to have Generali to put my claim into their system (which I initially did by email, as they recommend); given their inaction, I decided to call in, and after much effort and wait-time to get a live person, the customer rep I talked said that she was going to make sure that my claim was entered in their system, and it is still not done 2 weeks later; so I went on their web site and did it again myself. And so after hours of effort, over a month, I am still at square one: my claim has "just been filed". After such a start I can't wait to see how many more hrs of my time and months it is going to take to get my claim processed and paid. And that's a SUPER SIMPLE one. How lame.
Nicolas B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Show
reviews per page.
Thank you for your feedback. Generali has provided the following response:
"We thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding your claim submission as we take customer service and the claims review process very seriously. We will investigate your case with customer service team to improve our process for the future. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]"