Nationwide Mutual Insurance
Vacation Renter Protector
My policy for CFAR was for 70% they tried to pay at 60% and said the policy issued to me was for that amount. When told it was from you and I had the policy they then agreed to pay the amount due.
Stanley M. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Nationwide Mutual Insurance
Vacation Renter Protector
I filed a straightforward claim for a relatively small amount of money, "cancel for any reason", and the proper paperwork was submitted at that time. I was informed today that the claim will not be reviewed for 60 BUSINESS DAYS, due to limited staffing, etc. This is unacceptable, and apparently I do not have any other means of expediting the process. Waiting 12 weeks for the claim process to BEGIN is not reasonable, and will prevent me from buying from Nationwide again, or recommending the company to anyone else.
Contact me ONLY if you can help move this claim along faster.
Contact me ONLY if you can help move this claim along faster.
william a. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
Made a claim for change of port, which appears to no longer be the same benefit. Was paid easily and submitting documentation was reasonable. You do need all the details so keeping the records is important.
William H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Nationwide Mutual Insurance
Essential
We needed to cancel our trip due to an immediate family member's unexpected illness. We filed a claim with Nationwide and were satisfied with the coverage, payment and resolution of the claim; albeit the process took much longer than Nationwide's stated timeline for settling claims However, we fully understand and anticipated that given the many challenges travel insurance companies are presently experiencing with the ongoing pandemic, the process would be delayed. Without this coverage we would have incurred a substantial loss. We are very pleased with the the coverage and resolution of our claim with Nationwide and will utilize them again in the future and recommend them to other travelers.
George K. would
recommend this plan to a friend or relative.
9 of
9 people found this review helpful
Nationwide Mutual Insurance
Vacation Renter Protector
Now that my claim has been settled, I would say I am satisfied. Trying to get through on the phone to customer service was quite a challenge. However kudos to customer service representative. I would give the company five stars. She was extremely helpful and assured me that this claim would be handled effectively, fairly and to my satisfaction. It’s employees that make a difference when dealing with a big corporation. So overall I would give the insurance company a good rating .
Ellyn S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Nationwide Mutual Insurance
Essential
Claims for this plan are managed by a 3rd party "Coordinated Benefit Plans". My claim has been processing now for almost 3 months, and they do not have any timeline on when they claim will be adjudicated. They say it's because of a high volume of claims, and anytime they ask you for new documentation, it resets the clock all over again. CBPs customer service is terrible, they don't commit to anything and don't resolve anything either. You just have to sit and wait, meanwhile if your charges are on a credit card, you have to eat the interest costs. Please avoid any policy managed by CBP at all costs.
Johana R. would not
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
Nationwide Mutual Insurance
Essential
I was robbed in Mexico by the police and my flight was delayed. Since the police were the perpetrators, I did not get a police report. After opening a claim, Nationwide took a week to respond asking for receipts/information about the trip delay but no mention of the coverage for loss of personal effects. I emailed them back asking if an exception could be made regarding the requirement for a police report for theft. No response nearly a week later. Terrible and nonexistent customer service. I ended up having to file a claim under my renter's insurance policy with Travelers Insurance (they handled the situation quickly and efficiently). Very dissatisfied with Nationwide and won't be using them again.
David C. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. We are sorry to learn of the setbacks of your trip.
Unfortunately, due to the on-going concerns pertaining to the pandemic, claims departments industry wide have been experiencing high call and email volume. This causes response time to be delayed longer than usual. However, we are glad to learn that your renter's insurance made you whole for your losses.
From an educational standpoint, it is important to point out that it is a Travel Insurance Industry standard to require baggage loss claims be substantiated by proper documentation. Additionally, the baggage loss coverage on your policy was secondary coverage, meaning that the claim would be paid after any other primary collectible. This may help explain why your renter's insurance was able to act swiftly in paying out your claim.
We have been in contact with the claims department regarding your concerns and they have notified us that they are still awaiting your claims form. If you would like to continue this process please call them at 888-490-7606.Nov 18,2021
The trip included a
tour
Nationwide Mutual Insurance
Essential
The travel company cancelled my trip and I rebooked for 2023. The airfare was separate so I tried to get that amount back from the insurance company. It wasn't covered as this policy does not cover if a tour company cancels - apparently you must have the 'cancel for no reason' policy. Obviously will keep that in mind for next time. The airline did give me a credit so it worked out but I was lucky.
Carmelle M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Megan B.
Dear Valued Customer,
We thank you for your feedback.
We are sorry to learn you were unable to travel. Most of our travel providers are offering to transfer the unused policy to a trip in the future. We have sent you an email containing more information about this.
If you have any additional questions or concerns, please contact our team of representatives at 800-487-4722 or by email at [email protected].Oct 21,2021
Nationwide Mutual Insurance
Essential
I had a change of intinerary claim with Nationwide. Per the website, it should be processed within 15 business days. I understand that there are lots of claims with whats going on in the world but I called 3 times regarding the processing of my claim since it was over the time limit. On the 3rd time, I was told that even though I downloaded all the appropriate forms and information, that noone uploaded them into the claims system. Why didn't the first 2 reps see that? Due to that error, it took about 45 days for my claim to be approved. Its a good thing I called again and spoke to a rep who took the time to look at my claim or who knows when or if I'd ever be paid. I like Nationwide. Use them on most cruises. I would use them again but I just suggest if you have a claim to stay on top of them to make sure its processed timely.
Frances G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Megan B.
Dear Valued Customer,
We thank you for your feedback. We hope you enjoyed your vacation.
The Travel Insurance industry as a whole has been experiencing high call and email volume due to the concerns with the ongoing pandemic. This can result in longer than usual wait times. We are happy to hear about the outcome of your claim and appreciate your patience throughout the process.
If you have any further questions or concerns please do not hesitate to contact our team of representatives at 800-487-4722 or by email at [email protected].Sep 24,2021
The trip included a
cruise
Nationwide Mutual Insurance
Essential
one member of party got unexpected sickness on cruise, had medical treatment an cruise. With proper documentation, this plan covered the treatment. Thanks
jeffrey s. would
recommend this plan to a friend or relative.
5 of
7 people found this review helpful
Thank you for your feedback.
I apologize for the delay with your claim. Prior to the pandemic, travel insurance claims were typically processed within 30 days provided that all necessary documentation was sent in. Unfortunately, due to the pandemic, the volume of requests has become quite overwhelming over the last year and the normal processing time for claims with most Providers in the travel insurance industry is around 3-4 months.