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Filed claim
The trip included a
tour
John Hancock Gold
We had to cancel our trip due to a death in the family. The first thing the claims agent said was, "I'm so sorry for your loss." That kind of consideration counts for a lot!

The claim was handled efficiently and promptly. We got a refund check within two weeks.
Catha L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
We're very happy with the full payment to cover our expenses.
Barbara M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
We had to cancel due to an unexpected death in the family. Our claim was handled in a quick fashion, with only one additional question asked. We would certainly recommend this plan.
John B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
We had a claim based on an ear infection and sudden illness my daughter developed during the trip. The claim forms were very confusing as most of it didn't apply well to our situation. I informed the insurance company of the claim on the day we saw the doctor at the resort and the person I spoke to assured me we were covered. We would have taken our daughter to the doctor anyway - but I wanted to make sure I informed the company if that was going to be required. As soon as we returned from the trip I submitted a claim in writing. It was rejected and I was asked to first submit my claim to our health insurance provider in the states. When I received that company's response, I was finally able to submit a full claim under the travel insurance policy. It took about three months to get our claim paid. I will use travel insurance again, but I was under the impression the travel policy provided primary coverage for the medical claim, so I was irritated to have to make a claim through our usual carrier. However, it worked out in the end - just not real quickly. People who easily get discouraged and put off may not have carried the claim all the way through and gotten paid. I always send correspondence to insurance companies by certified mail. Another hassle, but it avoids a contention that your documents weren't received.
Jana J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for providing this information for your fellow travelers. There is no doubt that claims forms may be confusing to complete, but it's good to know that you were fully reimbursed for your medical expenses by the insurance company. You should also keep in mind that InsureMyTrip has advocates that are available to assist in the future should you need help on a claim.
    Apr 17,2017
The trip included a
tour
John Hancock Gold
We have traveled internationally quite a bit and only recently have begun to buy travel insurance. We have never had any incidents in which we needed to file a claim until our last trip. We are pleased to report that John Hancock promptly and fairly reimbursed us for our claim. Note to everyone who will file a claim: Keep all receipts.
Joseph T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
This is the first time we have ever purchased trip cancellation insurance, and we're so glad we did. We had to cancel our entire trip two days before departure because of an unexpected medical issue. Customer service was very helpful. We appreciated being able to submit the claim forms as a PDF by email. We received a check for full reimbursement about 15 business days after claim submission, with no hassle. Fully satisfied.
Marc M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • EvanT
    Photo
    My experience is the opposite.
    I bought "Cancel for Any Reason" which should be a no brainer for them! Nada-nothing-just stalling and delays.22 days out.
    Apr 15,2017
    • Carol
      Photo
      You will be very pleased to hear that the John Hancock claims department issued and mailed your check on April 14, 2017, so you should soon be receiving payment. Most insurance companies request that claimants allow up to 30 days after they receive your paperwork to review and process a claim. John Hancock claims department makes every effort to streamline their claims processing which enabled them to settle your check within only 22 days.
      Apr 17,2017
The trip included a
cruise
John Hancock Gold
Very satisfied. Paid claim promptly.
Stuart S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
The process for filing the claim and settlement was very expeditious. The representative took the time to explain what I need to submit which was minimal.
Barbara W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Great customer service when we had to file a claim. Recommend JH to all our friends who are traveling...
ROBERT C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
We have used InsureMyTrip.com twice now. The first time we did not need to file a claim, but the second time we did. I was surprised to find the process to submit a claim very easy. Customer service replied to my questions by email and the total amount of the claim was paid in about three weeks.
Jeffrey C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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