Travel Insurance Reviews for AXA Assistance USA

I filed a claim and was told it would take 30 days. After 30 days I called to ask the status, and was told all agents were not available and that I would receive a call back in 1 hour. About 4 hours later I received a message that they had called. I called back the next day, and was told that they were working on it. The following day, I received 3 emails. The first was totally illiterate with more misspellings than correct. The second recalled the first, and the third was a repeat of the first. I again called in and was told my claim was incomplete. I was then told it would be escalated to management and that I would hear soon. I asked what that time frame was and was told a "minimum" of two days. I asked what the maximum was and was not given an answer. Amount of the claim is minimal, less than 4% of the total for trip interruption. All of the important things are not even covered, since there are "no receipts" such as frequent flyer mile loss, downgrading to coach from first class, etc. Since their was no outlay, there are no receipts and therefore not covered. Not at all satisfied, would never use them again, and will tell everyone I know.

I filed a claim after first discussing it with a phone representative who said what part of the policy she thought would cover it. My claim was denied in full saying that I wasn't entitled to reimbursement because the cost of my cruise was refunded but I did not request reimbursement for that!

When I purchased the insurance, it was more for peace of mind like I did for previous trips. However, when my flight from Buenos Aires delayed seven hours, it put me in a situation of missing my connection. I called the AXA Assistance about the situation and they confirmed my coverage immediately and emailed me the instructions on how to claim. I rebooked my connection flight and got reimbursement from AXA Assistance without any hassle. I definitely will purchase my future travel insurance with the company. Thanks for the good service.