Had to claim for delayed baggage and the cost of buying next day clothing. Claim form was easily completed online with scanned receipts and baggage delivery info and a check arrived within a couple of weeks, no quibbles.
Linda R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Claims
Note: This review is for an earlier version of the plan.
We had to cancel our trip to England when my wife was required to stay for a work audit. Once I submitted the claim we promptly received our payment in about 2 and a half weeks. I couldn't be happier with the World Trips Atlas Journey Preferred plan and I would highly recommend it to anyone!
Kevin S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
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Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Hello and thank you for your feedback. We are sorry to hear that you did not have the best experience with us. It looks like you requested to not be contacted regarding your review. If you would like to speak with someone on our team, please email us at [email protected] with your name, policy number, and a reference to this review. We will be happy to assist you. Thank you.
I purchased this trip in case my uncle passed and we needed to cancel our trip. Unfortunately, he did, but it didn't affect our vacation. Then my child's mental health began to decline rapidly and she ended up being hospitalized. Since we canceled a portion of our trip while we were researching mental hospitals rather than waiting to cancel until after she was admitted, they denied our claim, stating the policy was not "in effect" since we canceled that portion of our trip too early. How convenient for them! Beware - make sure you cancel your trip from your hospital bed!
Charlie R. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Hello Charlie. We apologize for any inconvenience you may have experienced. It looks like you have requested to not be contacted regarding your review. If you change your mind, please email us at [email protected] with your name and policy number, along with a reference to this review. We will be happy to assist you. Thank you.
I was very pleased with the plan and customer service. My phone calls were promptly answered with good explanations for my questions. I was also really pleased that I received my check so quickly after filing my claim!
Stacey M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
This was the first time I've had to file a trip insurance claim. Understandably, there was a lot of documentation to provide to the insurance company, but it helped a lot that the insurance company was clear on what was needed and responded to any questions I had.
Jean T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
I purchased this plan because of the positive ratings for a trip were taking to the UK and France. 6 days into our trip, while in England, I came down with COVID. I self-tested for the virus and was very sick and unable to complete the second leg of the trip and ended up staying in bed for 6 days in a London hotel. I was unable to use a pre-purchased train ticket and lost a one night stay deposit for our hotel in Paris. World Trips would not cover the expenses because I didn't see a doctor or go to a hospital even though I provided proof of the ticket and hotel purchases and non-use. To add insult to injury, I received one apology after another for the length of time they took to process the claim (almost 3 months). My advice is 1. Select another provider and 2. If you do get sick make sure you have proof from a medical provider.
Scott F. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.