Travel Insurance Reviews for Crum & Forster - Travel Insured International

I had an accident and was unable to travel. Travel Insured International representatives were courteous, helpful, and expedient with my claim. From the time all documentation was received, until the company issued a direct deposit from my claim, the process was very, very professional and speedy. I am planning to travel again in the spring and will definitely insure my trip with Travel Insured International.

We filed a claim. Our questions were answered promptly. The full amount of the claim was paid. Excellent service.

We had to cancel our cruise because I was having back issues, requiring back surgery. We bought the plan in time for the preexisting condition waiver to be in effect. I filed the claim on August 8, 2024 and finally received payment on October 18, 2024. We are pleased that they paid the claim, but they did not pay promptly. I'm just happy they paid, finally!

Most reviews are just people saying they felt secure knowing they had insurance, but never actually filed a claim so that’s not really a legitimate review in my opinion because you don’t have the experience of what happens when the company is held to fulfill its responsibility. I did file a claim so I can report on this with certainty. Overall, I was satisfied with the result. My only complaint is that they drug their feet quite a bit on processing the claim. After submitting the documents, including all of the receipts for everything, I didn’t hear from them for over a week. I emailed them and they said that it takes time to process the receipts. Then they said they needed me to submit more documentation including emails from hotels and my credit card statement showing the purchases, even though I had submitted receipts with my name and last four digits of my credit card number on them. I don’t know why they needed two different proof of purchases for the same purchases, especially since the cash purchases didn’t require anything other than a receipt. Seemed like a delay tactic or a beaurocratic move. After I went through the trouble of printing out my credit card statement and emails and scanning and uploading them. I didn’t hear back for over a week again so I finally had to contact them and ask what’s going on. They said to allow up to 15 business days (3 weeks) to review. This was a cut and dry claim due to the global IT outage. It should not have take so long to resolve in my opinion. They ended up approving everything except for the hotel stay that I missed due to the outage. They said that only travel expenses booked before I had left for my trip were covered and anything booked while on the trip was not and since I booked this hotel while on the trip it wasn’t covered. Seems sus to me but I accepted what they offered. They paid by check through the mail and cannot do payment with technology from this century such as PayPal or direct deposit. All told, I began the claim in August and was paid out in October. Due to the snails pace processing time, bureaucratic red tape and that I had to follow up with them just to get any information. I probably would not use this company again.

We had to cancel our long-anticipated trip due my wife's poor health, so we filed a claim. Review of the claim took two full months, during which I received multiple requests for the same documents I had already sent, because the people processing these don't bother reading them carefully. Despite a clear record of when and why my wife received care for her condition, our medical claim was rejected. Fortunately we'd paid extra for "cancel for any reason" coverage, and that was applied, otherwise we would have lost everything. So the ONLY aspect of this insurance that's worth a penny is CFAR; the rest is a waste of money (and time).

When we were stuck in JFK airport I tried calling the insured. I ended up being transferred 3 times and then one time they said, we will call back. NO CALL BACK. So we ended up staying at a more expensive hotel within walking distance in lieu of staying at a cheaper hotel and then cab rides back and forth back to the airport the next morning. No difference in repayment for claim. We were exhausted from our international flight arrival and our connecting flight home was cancelled. When we finally found food, we forgot to get a receipt. They would not cover this claim because it was on our credit card statement BUT NOT a receipt that they required. I am very unhappy with C&F Travel Insurance. I will NOT EVER RECOMMEND OR USE THEM based on this poor customer service.

This policy is the first time I actually had to file a claim (for a trip delay situation). The claim website was a little clunky, and I had to call customer service. They warned that there was a backlog, and results would take awhile. During the interval, I received two e-mails saying they were sorry it was taking so long, but finally they alerted me that they were paying out the amount that I had filed for, so I'm happy.

Update: I would give this company MINUS 5 stars if I could. Horrible service and I never got paid until I filed a claim with the state insurance commission. And then they shortchanged me by $600 and have so far been unable to provide me documentation showing why. Do not use them. Original: I filed a claim that I'd already been told was good and I've been waiting months and months! to hear anything. No one EVER answers their claims phone number. I sent FIVE emails asking what was up, and finally just got a form email back saying they're still processing it. This is completely different from any other trip insurance claim I've ever filed. Very unsatisfactory.

I purchased this plan in November 2019 for the entire cost of my trip. On February 20 I filed a claim on line because no one would ever pick up the phone. I stayed on line for hours. During this time I was very persistent and continued to follow up with trying to get refunds from the carriers and all vendors, was able to receive refunds on my own. However, some companies would not refund any money. I continued to try and contact C&F thru emails and by telephone and one day actually got someone on the phone who claimed to to be a supervisor. Went over everything with her and she required additional documents of which I had previously sent multiple times. I waited months for any answer. I emailed and called this person and it always went to voice mail. I left lots of messages and never received even one response.

I finally reached out to NYS Dept of Finance who licensed this company. Within days of filing a claim with the state the were sending me my settlement.
It took filing a claim t with NYS to get a refund. Too bad that they do not send you a breakdown because they did not send the entire amount. Need to threaten to go back to state until they paid in full.
Will never use this company again.

The only problem was that it took way too long for my claim to be processed and to receive payment.