Travel Insurance Reviews for Generali Global Assistance

My tour was interrupted due to a flight cancellation and I was reimbursed fairly for the portion of the tour that I missed.

How are you supposed to make a claim
When no-one answers the phone, or responds to emails. I have sent 3 emails and called 5 times and not a single answer. This is unacceptable! I took this policy based on a Clark Howard recommendation, and if I can’t make a claim, then what’s the point!

We handled the paper work for our claim all online and then they even called us. Received our claim promptly with no problems.

Our trip was interrupted due to covid 19 infection. Generali processed our claim punctually and compensated us promptly.
Thank you Generali.

Very satisfied with policy, cost and claim process … would certainly book with them again

Details on coverage for airline bankruptcy were not very clear regarding the time required to purchase the policy after initial trip payment. Thus when WOW airlines shut down and my trip had to be cancelled my claim was denied.

Very satisfied with prompt response to my filling of a claim.

Customer service very polite and efficient.

Three weeks prior to this trip, my wife had a seizure and then neurosurgery -- the trip had to be cancelled.

I approached American Airlines. Road Scholar as well as Global Assistance with this news. American Airlines refunded the full flight cost (and frequent flyer miles) -- major kudos to American Airlines. Road Scholar did not,

The forms that the insurance company provided required a fair amount of detail (quite legitimate) along with a doctor's certification (quite legitimate), After I collected this information I sent it as PDF's to Global Assistance. Within 48 hours they replied with a full refund confirmation and we received the check within one week.

We've used trip insurance for years -- this is the first time we needed it -- and we are more than satisfied with the service and response.

On our cruise our baggage was delayed 5 days. Then coming home we missed our connection because the first flight was late. It was extremely stressful and having to keep up with the documentation added to that. But when we returned home I pulled up and carefully followed the instructions. It is a lot of work and very time consuming process. I have so far only completed the delayed baggage claim because our expenses were significant. I haven't filed the claim for the missed connection because the cost to us was around $100. I'm not sure it's worth my time to pursue. The claim process requires me contact the airline and request them write a letter explaining how and why the delay occurred. That is the most time consuming requirement among the others. I hope the claim for the delayed baggage is processed without difficulty. I will update the review if allowed. The cost of the insurance was $850 and our expenses were $2000. But the time and stress involved will require the claim process to go smoothly for it to be feasible for me to purchase insurance in the future.

The insurance did pay some amount, they disallowed some valid expenses and it just wasn't worth fighting them over it.

Excellent claim processing.