Travel Insurance Reviews for Crum & Forster - Travel Insured International

I love InsureMyTrip and have used them many times over the past 10 years. This is only the third time I have had to file a claim. Both other times were with different insurers and while any claims process is arduous I was satisfied with the results. This C&F Travel Insured claims process is horrible, the worst I have ever experienced. I have a straight forward claim for a trip delay where my flight was canceled and as a result I missed a leg of my trip and had out of pocket expenses and a nonrefundable hotel stay that the policy covers. The claim was submitted in August. 3 months later and I am still getting multiple emails alternately apologizing for the delay or saying I haven’t submitted documentation that I have submitted multiple times. Yesterday I received an email saying thank you for submitting the documentation only to be followed by an email saying I didn’t submit the documentation. Who knows whether I will ever be able to collect anything but I can say that I will never, ever buy a policy from this company again. Avoid at all costs.

I had an accident, a fall in which I broke my wrist in 2 places. Once we contacted C&F they called me constantly to check on me. I had to leave our trip early and they arranged for transportation to and from the airport and on a day's notice booked us new airfare from Europe to the US. We did not pay for any of this. I highly recommend C&F.

We used InsureMyTrip to purchase a C&F Travel Insured International Worldwide Trip Protector plan for our trip to Switzerland, Austria, and the Czech Republic, as part of a tour with the Hickory Choral Society to sing in several venues. This would have been a "trip of a lifetime" but, unfortunately, my wife's Dad passed away literally minutes before our flight was to depart from Charlotte, NC. Although, the price of the policy was a little higher than I would have liked, the coverage was great and the company was great to work with upon my father-in-law's passing. We received a refund promptly, which included the cost of the tour with the Hickory Choral Society, as well as the fee charged by American Airlines for re-depositing the miles we used for the air transportation. The company did everything they should have, promptly, and with compassion and care. We couldn't ask for anything more.

Soon after I had arrived at my beautiful Swiss destination, I heard that my 89 year old mother had fallen and broken her hip, and was hospitalized, and was going to need surgery. I had to cut my trip short, but the insurance company paid for my losses of pre-paid train tickets, pre-paid hotels, airline ticket charges, and telephone costs.
The hotel that I was forced to stay at the night before my newly booked air travel was not covered. It seems they only pay for non- refundable charges, not charges that are incurred as a result of the illness of family member. The insurance company was wonderfully helpful. It took a little time for them to process the claim, but I was impressed and happy with the outcome. I would very much recommend them!