The trip included a
cruise
Travelex
Travel Basic
Had to get medical treatment on the ship for coughing,congestion, etc. - filed a claim and was processed within 3 weeks. They pay as primary so no hassle with having to file with our insurance first, etc. Will definitely use Travelex again - highly recommend!
Sonja E. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Travelex
Travel Select
I was very happy with Travelex. We had to file a claim and I found Travelex' customer service helpful and easy to work with. I have already recommended them to family and friends.
Claude R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Travelex
Travel Max
baggage was stolen due to rental car break in. They covered the cost of the car damage and most of the stolen items. The only issue was poor customer care and correspondence at times. I had to call/email to make them follow up and send the same receipts/docs more than once bc they did not read it or lost it in email. However, I was reimbursed for most of the stolen items. It took about a month for the entire process.
TORLOREAN Y. would
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry to hear about what happened during your trip and that you are dissatisfied with your claim experience. InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Dec 04,2017
The trip included a
tour
Travelex
Travel Max
I am disappointed in the plan. I feel that your exclusion to cover mental health issues as a cause for cancellation is discriminatory. My wife did not plan her breakdown so we could get money back on the trip. It happened at an inopportune time as health issues can do. If she had a "medical issue" such as appendicitis or a broken leg we would have been reimbursed but due to the bias that surrounds mental health in this country we were denied. A health issue is a health issue, be it medical or emotional, and all should be covered.
joan o. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. We hope that fellow customers find your review and our reply educational.
The Travelex Travel Max plan does have the following exclusion: mental, nervous, or psychological disorders, except if hospitalized. This exclusion is a standard exclusion in most, if not all travel insurance plans. In the future, please consider calling us prior to purchase to discuss the plan exclusions. We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.Nov 28,2017
Travelex
Travel Basic
Bare bones policy for the price. Make sure you read the fine print. In our case, the St. John USVI villa we were supposed to stay in was damaged by a hurricane and uninhabitable due to lack of power on the island. The "uninhabitable home" coverage in the Travel Basic plan only applies if your own home is damaged, but not the destination home. This makes no sense and makes me question buying travel insurance in the future. Buyer beware.
William B. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
-
Carol
Thank you for recommending that your fellow travelers read the policy terms and conditions prior to purchasing a plan. That is so very important when selecting the "best" plan.
In order to be eligible for reimbursement under any travel insurance policy, your reason for cancellation must be listed as a "covered reason" under Trip Cancellation. Covered Reasons are readily available for your review just by clicking on the dollar amount of Trip Cancellation within your quote and going to the Trip Cancellation section.
It is also important to remember that the list of covered reasons do vary from plan to plan and even from state to state. Usually the most basic plans have the fewest covered reasons to cancel such as the Travelex Travel Basic. However, if you had purchased the Travelex Travel Select plan, then you would have had coverage under Trip Cancellation for the following reasons that were not covered under the Basic plan:
"9. your destination made uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster;
10.mandatory evacuation ordered by local authorities at your destination due to hurricane or other natural disaster."
Please consider reviewing a plan for your next trip. Customer Care is available at (800) 487-4722 weekdays from 7:00 AM to midnight ET and from 9:00 AM to 9:00 PM ET to assist you with a quote.Nov 07,2017
The trip included a
tour
Travelex
Travel Select
TravelEx fully covered the extra 5 days we had to spend in Spain due to Hurricane Irma and American Airlines continually cancelling our return flight to MIA.
Richard K. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
We cancelled our trip due to a back injury that required surgery and rehabilitation. The claims process was completely transparent and the customer service was excellent. We were quite satisfied with the entire process and would recommend Travelex for your trip.
James S. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
Thank you! I had an unexpected medical issue that is quite serious. My doctor immediate filled out the form because she knew how much this trip meant to me, but she also was against me traveling until my surgery and recovery. Travelex was polite and professional when I called to see what steps to take in filing a form.
I received my check for the amount that I had already paid on my credit card before my trip was even scheduled to return. Thank you again.
I received my check for the amount that I had already paid on my credit card before my trip was even scheduled to return. Thank you again.
Teresa N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Travelex
Travel Basic
They paid the claim within two weeks.
Very professional and easy to file the claim.
Very professional and easy to file the claim.
Robert H. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
After many changes to flights and accommodations I finally had to cancel the trip entirely. When completing the claim form I listed the departure date as the latest one after all the changes, which was about a month later than the original departure date. WRONG thing to do! Always list the trip's very FIRST departure date, not the final departure date after all the rescheduling. Apparently the claims adjusters didn't read the back up info that I included showing all the costs and an changes to the departure dates; they only looked at the final departure date and disallowed the costs prior to that date. They sent me a partial reimbursement check which was approx. ½ of my total claim I resubmitted my claim along with all the backup data (again) showing the original departure date and they finally paid the balance of the claim.
Leigh M. would
recommend this plan to a friend or relative.
-
Carol
We are very pleased to hear that you did receive full reimbursement of your non-refundable travel expenses. In the future, please remember that you may call us to request an advocate who will support you with the process if you believe that you have a claim that has been unfairly denied. We look forward to working with you in the future.Oct 14,2017