The trip included a
cruise
tour
John Hancock
Bronze
I filed a claim for delayed baggage. My luggage was stuck in Moscow customs and never made it to me in Siberia, forcing me to buy clothes to make it through the trip. All of the documentation I submitted - from the lost baggage claim to all of the purchase receipts - were in Russian so I was unsure if my claim would be accepted. It was!!!! Today I received a check for the maximum allowed amount specified in the policy. I will use John Hancock on my next overseas trip!
karen b. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Gold
This is the second time I've purchased this plan for travel coverage. On both trips we've had a claim and both times the claims were processed in a timely manner and to my full satisfaction.
Marvin Edward F. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
I am very satisfied with the resolution of our claim. The premium was fair. Processing time was much longer than anticipated, likely due to an exceptionally high number of claims due to Hurricane Irma. The delay did create some uncertainty that the claim would be paid but it worked out. I would prefer that the policy offered a “cancel for any reason†option. Given life’s uncertainties as a senior, I would likely accept the additional premium when insuring an expensive trip. Without this coverage, the fine print detail in a policy creates uncertainty.
Howard K. would
recommend this plan to a friend or relative.
John Hancock
Bronze
My bag was delayed for one day and I have to go back to the airport to pick up my bags he following day. The provider in Lisbon cannot deliver my bags to the apartment we are staying so I have to go back to the airport to get my bag the following day. I submitted a claim for the taxi fare with the receipt and my claim for the taxi fare was denied because they said the policy i bought does not cover taxi fare. It covers delivery charge. But they cannot deliver it so I asked them if they can consider the taxi fare as the delivery charge and all they say is they do not cover taxi fare. But if the carrier deliver the bags using the taxi and charges me the taxi fare as a delivery charge then they will pay. Tell me if you are reasonable.
Maria R. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
John Hancock
Bronze
When I bought my plan I did not think I would need it. But when my travel partner could not go because of a emergency health condition, I filed for a refund for my airline ticket , American Airlines would not refund, then this insurance policy would not issue help because they said that my travel partner (my cousin) did not qualify as a family member for a refund. This policy from John Hancock was useless for me.
paul r. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
We were very sorry to hear that your claim was denied. Although the number one reason to cancel or interrupt your trip in most Comprehensive plans would be the unexpected sickness, injury or death of you, your traveling companion or your family member, all plans include a definition of family member. Unfortunately, the John Hancock Bronze, as well as all the other plans offered on our website, do not include cousins in their definition of family member, so your claim was denied.
Upon receiving your review comments, we assigned an advocate who called you and suggested that you appeal your claim resubmitting the forms stating that you canceled your trip due to the sickness of a "Traveling Companion" (which) means person(s) named and traveling under the same reservation as You, person(s) booked to accompany You on Your Covered Trip, person(s) sharing travel arrangements with You, or a person or persons with whom You have coordinated travel arrangements and intend to travel with You during the Covered Trip." However, you declined to file an appeal.
Should you change your mind, please call your advocate at (800) 487-4722 who will be glad to assist you in the process.Nov 21,2017
The trip included a
cruise
John Hancock
Bronze
Unfortunately we had to cancel the trip 10 days before departure, due to a health issue. The customer service person at Hancock was helpful, and the company paid our claim promptly, within the time period specified.
Virginia M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Silver
On a one in a lifetime trip our family of six was without luggage for 5 days. We tried to make the most of it and didn't know when or if we would get our clothes and hygiene products back. We didn't purchase much to replace our things but we're later told we don't compensate for inconvenience just what you buy to replace. We learned!
Robert B. would
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry to learn that baggage was delayed for so long during your trip.
You did have Baggage Delay coverage on this plan under the following terms, which can be found in your certificate:
'We will pay You for the expense of replacing necessary personal effects, up to the maximum shown on the Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 12 hours, while on a Covered Trip, except for travel to final destination or place of residence.
You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects must accompany any claim.'
If you have any questions or concerns please call us at 800-487-4722.Oct 16,2017
John Hancock
Bronze
Like pulling teeth. Provided all requested docs and more and was denied over and over until you finally caved!
Your people weren't that friendly either....kind of snarky.
Your people weren't that friendly either....kind of snarky.
Klaus K. would
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Oct 23,2017
The trip included a
cruise
tour
John Hancock
Silver
Had a missed connection on return trip from Europe to U.S. Filed claim and submitted receipts for hotel, meals, and taxi rides. John Hancock processed and reimburnsed all expenses in full, with ease, and promptly.
MICHAEL D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
Caught a cold and had to see a doctor in Munich. Filed the claim for office visit and Rx's upon our return, and received reimbursement in about 2 weeks time. As they say: bada-book bada-boom.
David T. would
recommend this plan to a friend or relative.
In response to your comments, we did make a complete review of your policy to determine if there was any coverage available under Baggage Delay / Baggage Delivery. Your John Hancock Bronze plan states that:
"BAGGAGE DELAY / BAGGAGE DELIVERY
We will pay You for the expense of replacing necessary personal effects, up to the maximum shown on the
Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 12 hours, while on a Covered Trip, except for travel to final destination or place of residence.
If Your Checked Baggage is delayed after You have reached Your destination and the Common Carrier makes a charge for delivery, We will pay the reasonable cost up to the Baggage Delivery Maximum Benefit shown on the Schedule of Benefits to deliver Your Checked Baggage to Your Destination. A copy of the delivery invoice and verification of the delay or misdirection by the Common Carrier must be submitted with the claim.
You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects
must accompany any claim."
Since the policy clearly limits reimbursement "...to deliver Your Checked Baggage to Your Destination...", there would be no payment for the taxi.
Please call Customer Care at (800) 487-4722 if you need assistance in the future to quote and select a policy. We are available weekdays from 7:00 AM to midnight and weekends 9:00 AM to 9:00 PM ET.