Travel Insurance Reviews for AXA Assistance USA

Sort by
Filed claim
By
on
for a trip to Peru. Peru.
The trip included a
tour
AXA Assistance USA Gold
The customer service team at AXA Assistance were fabulous. Prior to filing, I had a number of what I felt were unusual questions and options. In a series of several emails, each having a prompt, clearing fair response, I filed my claim. The claim correspondence kept in in the loop regarding where the claim was i their process, and the refund was received in a reasonable time. The entire process was quick, painless and fair and I would highly recommend them.
lawrence k. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to France. France.
AXA Assistance USA Silver
AXA said the Silver Plan covered new illnesses and then denied this when I reported a new illness. They said that this was because I lived in New York, even tho they always knew this. They simply cheated.
Saul N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
By
on
for a trip to Austria. Austria.
The trip included a
cruise
tour
AXA Assistance USA Gold
My claim was denied.
Shahla D. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your claim was denied. We would be happy to look into whether you claim was appropriately denied or if you should consider an appeal. Please call us at 800-487-4722 and request to speak with a Customer Advocate.
    Jul 14,2016
By
on
for a trip to Argentina. Argentina.
The trip included a
cruise
AXA Assistance USA Platinum
I have often purchased travel insurance for the peace of mind it brings. The last time, I did have to file a medical claim. I got sick while on a cruise and needed treatment that totaled about $1,000. When I got home, I filed a claim with all the proper documentation and the claim was handled promptly. Couldn't be happier. Just purchased the same plan for an upcoming trip and will purchase another for our trip next spring.
MIchael O. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jun 27,2016
By
on
for a trip to Australia. Australia.
The trip included a
tour
AXA Assistance USA Gold
We had to cancel a long-planned trip to Australia because of an unexpected health issue. The amount of paperwork required to support the claim was not unreasonable; the claim was accepted as presented on June 8th, and we received a check June18th. While still disappointed over missing the trip, I could not have asked for more regarding the trip insurance coverage. Thank you!
Laurie C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip and hope you will soon be able to reschedule. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Jun 22,2016
By
on
for a trip to Cuba. Cuba.
The trip included a
tour
AXA Assistance USA Gold
The claim was settled fairly but once approved I think 10-15 business days for check was too long. I received mine in 9 business days.
Nancy S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We appreciate your comments and continually use customer feedback to improve our services. We hope you will consider us again for future travel.
    May 31,2016
By
on
for a trip to Fiji. Fiji.
The trip included a
cruise
tour
AXA Assistance USA Gold
Covered the trip to go to Fiji centering on a cruise. The boat was washed on the reef in a storm so that part was cancelled without reimbursement to us. We filed to recover what we lost on the cruise and you did not pay. We chose to go to Fiji anyway, without the cruise, and had to buy a NEW policy from you to cover the trip. We had no need to use that second policy so i suppose it "worked."
Barry A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    May 31,2016
By
on
for a trip to France. France.
The trip included a
cruise
AXA Assistance USA Gold
My wife and I were extremely happy with the plan. The claim process went very well. We'll used your insurance again when we travel abroad.
James D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    May 10,2016
By
on
for a trip to Thailand. Thailand.
AXA Assistance USA Gold
I bought the cancel for any reason rider for 2 trips that might have been canceled and they were. AXA provided the specific information I needed to send them, did so, and they responded in a timely manner upholding their insurance agreement.
Andrea M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and you were able to reschedule the trip. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Apr 14,2016
By
on
for a trip to Australia. Australia.
The trip included a
cruise
tour
AXA Assistance USA Gold
We were delayed by more than 24 hours.
In spite of that, all we were compensated for were some of our outlaid expenses. The delay cost us precious time from an expensive trip. There should be a reasonable remuneration for the time lost from our trip.
Lois L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your comments regarding the Travel Delay coverage in the Gold plan. As you indicated, AXA would only reimburse you for your paid expenses. Unless the loss of time actually results in increased costs during the trip or unused prepaid expenses, as listed in the policy, there would be no coverage for the inconvenience of the delay in any Comprehensive plan even though it is definitely a disappointment when it occurs during a trip. However, we will bring it up to our various providers. Perhaps some form of reimbursement can be incorporated into future plans.
    Apr 21,2016
Show reviews per page.