Travel Insurance Reviews for Nationwide

Trip was cancelled, policy did not cover nonrefundable deposit.

The tragic events of October 7, 2023 and ongoing conflict contributed to the decision by my travel operator to cancel the trip to Israel. Nationwide said that because the tour operator didn’t cancel within the first 30 days of the “terrorist event” that no coverage existed. No tour operator has given tours in Israel since October 7 so that was just a way for Nationwide to avoid any liability. Later when I appealed, they shifted to saying it was a declared “war” despite the fact that Gaza isn’t a “country”. I've used Nationwide over 10 years and only had one other claim and that took months to settle. Buyer beware when traveling to any part of the world that has ongoing civil or military events. Most trip insurance will either not cover the “terrorist” or “war” claim or find a way not to pay the claim using word salad or creative interpretations to avoid payment. Fortunately after all of this, the tour operator refunded our trip deposit and British Airways provided a reasonable time frame to use the value of the air tickets to take another trip.

I purchased a $4000 coverage plan for my trip to Israel. Unfortunately, a terrorist attack occurred, followed by a war outbreak. For safety reasons, the travel provider canceled the trip. My travel insurance, however, refused to cover the $500 non-refundable deposit I paid. They cited that the 33-day gap between the attack and the scheduled departure date exceeded their 30-day limit for coverage. This is extremely frustrating given that the conflict is still ongoing, and I am left as an innocent party affected by these circumstances.

We sent in everything that was requested and only recieved 1/10th of our modest claim! VERY DISSATISFIED and will NOT EVER recommend anyone to use you!

I had to cut my trip short by a day to return home for a funeral. I immediately called Tru Travel and they instantly created an account for me and emailed me a claim form. They paid for all additional costs that were incurred. No hassle. It worked! No attempts to weasel out of their obligations that you read about in magazines. They stand behind their product.