We are only showing ratings that have a written review.
Travelex
Travel Basic
Basically, the plan coverage was far less than I had expected. In the end we cancelled our trip at the earliets penalty deadline because of mounting EU/Italy/Covid uncertainties. We cancelled in time to avoid most penalties. We could not cancel several train tickets and resceduling was a nonstarter. Our claim was thus relatively minor (less than 5% of trip cost) and less than half of the premium paid. It seemed like a fair claim.
Lesson: Read the fine print which, it turns out, eliminated all the threats that I thought were most likely and needed to be insured.
Lesson: Read the fine print which, it turns out, eliminated all the threats that I thought were most likely and needed to be insured.
Steven R. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
tour
Travelex
Travel Select
I contracted pneumonia the day before we were supposed to return from Italy. Once home and somewhat functional, I submitted the receipts for the Doctor visit (came to hotel late at night), medications (including injections, prescriptions, & OTC), additional night at hotel, and airfare change fee. Travelex paid all the expenses submitted within 14 days. The only glitch we had was when my husband called TravelEx from Italy to find out how to proceed. The woman who answered the Travelex international "assistance" number would not provide any assistance or suggestions, other than stating we needed to file a claim - however, she refused to take our policy number to initiate one (she also refused to give her name). Thankfully, our Tour Manager was very helpful, and all our other dealings with Travelex were stellar. We will definitely use them again.
LAURIE S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Michelle A
Thank you for taking the time to post on InsureMyTrip.com. We are glad that, while your trip did not go smoothly, your experience with Travelex was stellar! Additionally, we will escalate your concerns about the assistance provided by On Call International, our Travel Assistance provider. Thank you again, and we look forward to insuring all your future travels.Oct 02,2019
The trip included a
tour
Travelex
Travel Basic
My claim was approved and paid promptly. Documentation was easy to provide. The insurance did exactly what it was supposed to. I would buy it again.
Perry B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Select
Our Samsung Galaxy S2 Tablet was stolen from the crowded mandatory bag check in counter at Borghese Gallery in Rome, Italy on October 7, 2018. We had the tablet in our possession during the entire 2 hour tour. As we retrieved our checked our bags, my husband put down his tablet in order to take bags into his hands. He put his camera back into his camera bag and when he turned to pick up his tablet from the counter, the tablet was already gone. We reported to security but there was nothing they could do. It was our last day in Italy. As soon as we arrived home the next day, we contacted Travelex and was able to file a claim online. They told us it would take 4 weeks before any decision would be made. Sure enough on November 8, we received an email stating that our claim was approved and on November 12, we received our check for $400+ the full amount to purchase a new tablet. We have bought travel insurance in the past, but this was the first time we filed a claim and we was not optimistic that we would get compensation, but we did! Thank you Travelex for coming through for us.
Lawrence Y. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
We had two visits to the ship's doctor while on a cruise to Croatia. We submitted the paper work for the claims and received the payment we were expecting in 5 weeks. This was the first claim we have ever submitted on a travel insurance policy and we were very pleased the service and results.
Frederick G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
A claim was submitted because there was a trip interruption during the cruise in that a port of call was not fulfilled due to weather, a valid condition. Travelex did not honor the claim basically saying that the cruise itself was not interrupted. However, we would not have incurred this additional expense for this port if it were not originally listed in the itinerary. I thought I had appropriate protection coverage only to find out this was not the case. BUYER BEWARE!! I DO NOT RECOMMEND THIS COMPANY UNDER ANY CIRCUMSTANCES!!
Emil M. would not
recommend this plan to a friend or relative.
4 of
7 people found this review helpful
-
Kyle
Thank you for providing your feedback on this policy.
With the Travelex Travel Basic policy, weather-related claims would only be covered if the following had occurred:
Trip Cancellation / Trip Interruption:
3. Common Carrier delays resulting from inclement weather, or mechanical breakdown or organized labor strikes that affect public transportation.
4. arrangements cancelled by an airline, cruise line, motor coach company or tour operator, resulting from inclement weather, mechanical breakdown or organized labor strikes that affect public transportation.
Missed Cruise Connection Benefit:
We will reimburse you for Covered Expenses, up to the amount shown in the schedule, should you miss your cruise departure as a result of the cancellation or delay of 3 or more hours of all regularly scheduled airline flights due to inclement weather.
Although this particular policy would not cover the situation you have experienced, we do have other plans that could, depending on your trip details. When planning your next trip, please feel free to contact us by phone at 1-800-487-4722 to receive a policy recommendation based on your concerns. Our licensed representatives are available 7 days a week and would be more than happy to assist you in finding the right plan for your trip.
Mar 30,2018
Travelex
Travel Basic
Two weeks before my scheduled departure, I fell and broke my elbow, so the trip had to be cancelled. I called Travelex and they emailed me the forms for my doctor to fill out. He did so, I returned them to Travelex, and within a month I received a check in full for my claim amount. It was a pretty open-and-shut case, and it went without a hitch. I am satisfied and grateful for the prompt and smooth handling of my claim.
Imogen H. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
This is the fourth year in a row that we have insured a trip through Travelex. Their prices were fair with good value and, when BA lost our luggage, they reimbursed us promptly for the personal items we had to buy as replacements.
Maryanne S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Max
Within 4 days of receiving all my paperwork, Travelex issued a full reimbursement check for our claim related to the costs of damage sustained by our rental car. They could not have been more responsive or professional. Thank you Travelex and InsureMyTrip!
kenneth j. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
Two days before my scheduled departure for Italy I injured my knee and was unable to travel. I filed a claim and three weeks later there was a check in my mail box for the entire amount.
Betty P. would
recommend this plan to a friend or relative.
13 of
13 people found this review helpful
Travelex has provided the following response:
"Thank you for taking the time to post about your experience.
We empathize with your situation. It is important to remember that insurance is highly regulated and all claims are determined based on the documentation submitted and the policy details for the policy purchased. Travelex Insurance and Berkshire Hathaway Specialty Insurance Company, the claim administrator, are required to follow the policy. The policy purchased is a Named Peril Policy, which means that any eligible reason for cancellation is listed in the policy. The policy itself does list which Named Perils would be covered (which you can view by clicking “view certificate” on the Insure My Trip website). Unfortunately, uncertainties and fears related to travel are not covered reasons under the policy (and would not be covered events for most policies).
Please contact us if you have further questions or concerns at [email protected]."