Travel Insurance Reviews for AIG Travel

We bought this coverage hoping not to get sick or delayed on our trip, and to never have to file a claim. BUT: we both got very sick and had to return home early from abroad. We called AIG Travel Assistance to inform them of our plans. They were very responsive, caring and supportive throughout the process. Their Medical Assistance Department followed up with us periodically and helped open the claim. The adjuster who handled our claim was at all times very professional, courteous, prompt and fair. We feel our claim was handled fairly and quickly, and will definitely use AIG Travel Guard Essential again. Medical costs can add up quickly, and the last thing you want when you get sick in a foreign country is worry how you are going to pay for the medical help or return home.

Trip delay insurance add a small limit. I had cost over $3500, but the coverage was only $1,000.

Took just over 4 weeks (20 business days) to adjudicate. Website says 10-15. Called and emailed who they said was my claims agent 4 times ..Never heard by phone or email any updates.
It was eventually paid and had clear cause with over 3 hr weather delay and letter from Delta saying missed flight due to weather. Straightforward claim that was very delayed

It is so frustrating to read trip insurance reviews where no claim has be filed. This review does involve a claim. So, read on..
I purchased a plan covering medical (secondary) and medical evacuation only!
We needed it when I broke my foot traveling in Italy.
One call to AIG and they assisted a great deal. This is especially so on the medical evacuation. They made all the plans consistent with the doctor’s advice - picked us up in Lake Como, transported us to the airport, made all arrangements for the flight (Business class due to my need to elevate my foot) and picked us up at our destination airport to our car. Since I needed a non medical escort, my wife acted that part and the insurance plan covered her travel also.
Medical bills which I paid in cash while in Italy, were also processed quickly and accurately.
My only complaint was that prior to approval on my medical evacuation benefits being approved, they emailed a multi page packet that I had to print in order to fill out and return. Having no printer where we were staying made it really difficult and stressful to find a way around this. But, I managed to figure something out. AIG needs to understand the difficulty this requirement presents and work on an alternative method.

It’s been 2 months with back and forths with the claims adjuster. I actually feel sorry for her but they’ve made every effort to discredit the documents submitted. It’s a tactic to make you lose patience and walk away... or the staff is not scaled up enough to conduct proper service. Perhaps this was one random incident but it’s the worst insurance experience I’ve had. They are going to simply provide an email to request a premium refund instead of paying out the claim. Strongly suggest you try someone else. I’m stunned a brand of this insurance company’s caliber has such a shoddy response when a claim is made. I am never buying personal or commercial protection from them again.

We have purchased the Travel Guard gold plan over the years because it provides the coverage we think we need. Fortunately, we have not had to make a claim until this past trip (April 2019). We contacted Travel Guard, they promptly sent the claim form package. We filled out the information requested and mailed it back to them. At this point our frustration began. Upon calling them they reported that the package did not arrive there until 11 days later. Eventually a claim adjuster was assigned. Then silence. And then short replies back that made no sense. At the end I had to get a supervisor involved. It was a simple claim through a single tour provider -- inclusive of air, ground, tours, food, accommodations. Two days after involving the supervisor, we received a call from the
adjuster to say the claim was approved and a check was in the mail. It arrived promptly. Because
of their delays with the claim I plan to look for another company to handle my travel insurance in the
future. Dealing with them again on a possible claim is not something I want to repeat.
.

Plan paid medical expenses quickly and have done so in past years as needed. I never travel without this insurance.

We purchased travel insurance for a cruise of the Eastern Mediterranean for late September. Unfortunately, my wife came down with some medical problems and we had to cancel. I have seen many reviews that were positive but never had to exercise the policy and a number of reviews that were negative when they tried to collect so I wanted to write a positive experience for a policy that I had to collect on. The true reviews are how a company performs when you have to exercise the policy.

The AIG Travel guard web site was very easy to use to file a claim and was very clear on the documentation needed for validation of the claim. All the documentation could be up-loaded through the web site and I could add extra documentation as needed. After the documentation was complete (it took a day or two to get everything up-loaded) I waited about 2 weeks and got an e-mail stating I was getting a refund for the full amount that I submitted. From reading about problems with collecting on travel insurance, I fully expected to have to haggle with AIG but I did not. I am extremely happy with AIG Travel Guard and will buy only by from them in the future.

My husband got a promotion at work and as a result he could not take the vacation time as planned. We did get a refund for the majority of the trip from the airline. And AIG was very quick to process our claim for the balance. We're very satisfied.

Have received WAY TOO MANY emails from AIG telling me to log in check a message besides the actual message from the claims adjuster who already emailed to tell me a check was on its way. Don't waste my time! Will consider another insurance company for our next trip.