Travel Insurance Reviews for John Hancock Insurance Agency, Inc.

Filed claim for small medical bill.
The processing time was about 6 weeks. Not the fastest but no issues.

Our claim was processed and paid within the time frame we were told. We received full payment of our claim and are pleased with the result. Seven Corners representatives were courteous on the phone and responded to my emails promptly. We will definitely use this company again.

Representatives were pleasant and helpful every step of the way. Documentation requirements and time frames were clearly explained.

When we scheduled our trip , we had purchased insurance through insure my trip with John Hancock. Due to unforeseen circumstances, we had to cancel our planned trip. I contacted the insurance company and they were very helpful in instructing me with the needed documentation and follow up, We are awaiting the refund which we have been told will be arriving shortly,

Our trip was canceled in Nov. 2017 by our travel tour company, who closed their co.
It took us until March 2018, after many phone converrsations, letters, copies of contracts, etc that it was finally agreed we deserved our monies we paid for our trip that was canceled for us, not by us.
Until this time we have used John Hancock numerous times with no problems, and would recommend.

We chose this plan because it covered additional travel after the cruise, which was not possible with the cruise line's insurance (it ended when the cruise ended). The price was a bit higher but worth it. We had a small claim, which we are told will be paid. Overall, a positive experience.

Having travel insurance gave us peace of mind while we dealt with our lost luggage. Although the experience was trying, knowing the we were covered financially mitigated our distress.

I had a terrible time dealing with Seven Corners the agency who handled a claim for car damage. They sent me forms for the wrong company who sent it back to me delaying the claim a month.
They finally processed it, and a rep said they would send me a $25 gift card to make up for the problems. I never got it until I emailed them. When it finally arrived the cover letter had the wrong name on it! Very poorly organized company. I am taking a long trip to Europe this summer 2016 and will never use them again. Would NOT RECOMMEND.

I read a ton of terrible reviews online about other trip insurance companies before settling on John Hancock. I ended up having to file a claim and the coverage, communication, resolution etc. were all outstanding!

We had a terrible extended family illness and had to cancel our trip. They sent us the forms and gave us good direction regarding what was needed for the claim. We mailed the documentation to them on December 6. They approved the claim and had the check in the mail to us on December 29th. We are very pleased with this company and will use them again when we rebook the trip.