Travel Insurance Reviews for Nationwide

Due to a family emergency we had to cancel our trip. We thought that we were well enough insured but sadly this was not the case. Cancellation due to an injury or illness of a non traveling person was covered by the insurance, but only if that person is living in the USA, Mexico or Canada. It would have been nice if this was mentioned in the "small" letters before you purchase the insurance plan, or anywhere on the website. Only after purchasing the plan it was mentioned in the paper work that nobody ever reads! Costumer care was not helpful at all and only said: "you should have read the 20 plus pages after you purchased the plan". I think this kind of information should be more clear before you buy a plan.

My flight returning home was delayed. The only compensation would have be if I had stayed at a hotel or had receipts for food.
Because I stayed with family I was not reimbursed despite losing work time.
The staff offered to read the plan to me but I do think my lost time should have counted and the inconvenience to my family keeping me at their home

I had to cancel my travel plans due to an injury. My claim was handled professionally and very quickly. I would highly recommend both the company and the plan.

Top notch service from the point of first inquiry when disrupted due to Hurricane Dorian until the final claim was process and paid. This service was a great investment to reduce worries due to delay or disruption!

We were very happy with this plan and will get it again for our next trip. Of all the years getting travel insurance, this was the first time we had to use it. It was just for the cost of a hotel stay due to our flight being delayed due to weather and missing our connection. We received reimbursement in a timely manner.

Had to cancel trip due to medical reason. The claim form asked a lot of questions that weren't really relevant to the situation but representative said they had to be answered anyway. Other than that, it was fine and claim was paid in full.

This was the first time we had ever purchased travel insurance. If we ever do again, we will definitely not be using Nationwide. Even after my insurance paid as primary, Nationwide rejected my claim as they were our secondary insurance for this trip. Interesting that my medical insurance had no issues processing their portion of the claim, but we paid extra for this travel insurance and then they won't even process the claim.

Always travel with travel insurance which I have never had to used until this cruise. On this cruise I fell off the ship and had to have 4 stitches. My disappointment with this policy is that it did not cover eye glasses. My eye glasses were severely damaged during the fall and had to be replaced. Good thing I always travel with an extra pair of glasses.
It only took several weeks after submitting the paperwork to get reimbursement. Was able to submit electronically.

I did file a small claim due to a ferry cancellation (weather related) in Greece which required an additional unplanned hotel night as well as missing one day of a prepaid apartment at our next destination. I probably provided more information than necessary when filing the claim but had no issue receiving compensation for my additional expenses. It is important for anyone taking travel insurance to SAVE all receipts in the event they do need to file a claim. The more documentation you have the easier it is to get compensation. Save all receipts including airline tickets, etc. until you are home and are sure you will not need to fill a claim.

Purchased this plan and fell ill the day before departure and was not able to travel. Completed and submitted all claim forms including a memo describing the fact that the cruise line would not provide a written cancellation confirmation. I was able to sell my reservation to someone else at the last minute (at a huge discount) and reduce the insurer's loss.
Trip cancellation coverage purchased was $4,200.00. My loss was $3,516.12. Nationwide paid a measly $517.20 !!!