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Berkshire Hathaway Travel Protection ExactCare Value
Very poor service with lack of communication. I got the impression that they just don't care and thus wasted a lot of time. They are carrying the Berkshire Hathaway name and are doing them a disservice.
Maria D. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
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Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
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    Thank you for your feedback. We are sorry to hear that Berkshire Hathaway did not meet your expectations and have brought it to their attention.
    Nov 08,2019
Berkshire Hathaway Travel Protection ExactCare
On Call was just terrible. Multiple agents on every call. Repeated story to new representative every call. No one took notes and failed to follow Dr.'s orders.
Howard T. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
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Value
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Claims
  • Mike
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    Thank you for your feedback. We are sorry to learn that you are dissatisfied with the service you received. We have passed this feedback on to the provider to review.

    If you have any questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Oct 24,2019
Berkshire Hathaway Travel Protection ExactCare
Thank you so much for being there when we needed you!
MARK M. would recommend this plan to a friend or relative.
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  • Brittany G
    Berkshire Hathaway Travel Protection
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    Thank you for taking the time to provide your rating. We do appreciate it!
    Oct 08,2019
The trip included a
cruise
Berkshire Hathaway Travel Protection ExactCare Value
We had a bag either stolen or lost off baggage cart. it was a carry on bag. Was told it was not covered because it wasn't checked in. That was not acceptable to us. will never use this Insurance company again.
Phyllis A. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
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Value
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Claims
Note: This review is for an earlier version of the plan.
  • Michelle A
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    Thank you for your review. We are sorry to learn about your experience and we shared your review with Berkshire Hathaway. After receiving your review, Berkshire Hathaway did confirm that you in fact can file a claim for a carry on bag. Bags are not required to be checked in to be covered. If you have any questions or concerns, please feel free to call us at 800-487-4722 and we would be happy to assist you. We look forward to assisting you in the future.
    Oct 10,2019
Berkshire Hathaway Travel Protection ExactCare
I submitted a claim and it was quickly handled and paid out promptly.
Customer service was great to work with as well.
Mary R. would recommend this plan to a friend or relative.
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  • Brittany G
    Berkshire Hathaway Travel Protection
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    Thank you for your review, we're glad you've had a positive experience.
    Sep 27,2019
Berkshire Hathaway Travel Protection ExactCare
Great pla. Processed my medical claim swiftly. I'd highly recommend it.
claudia l. would recommend this plan to a friend or relative.
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  • Empty Comment
Berkshire Hathaway Travel Protection ExactCare
Absolute joy of a company to work with on a claim! They make it easy to make the claim with no hassle or additional tactics and then pay out very quickly. I can't gush enough about how happy I was to work with them and was very surprised how quickly they got it all taken care of for me. We use travel insurance extensively for work and personal travel and have had a handful of claims over the years, but this was by far the quickest and easiest claim process. I definitely would recommend them and will also be using them again.
Tyler B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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  • Brittany G
    Berkshire Hathaway Travel Protection
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    Thank you for your review, we're glad you've had a positive experience.
    Jul 08,2019
The trip included a
cruise
Berkshire Hathaway Travel Protection ExactCare
We have been purchasing travel insurance for years but never felt the need for a review. On our last trip there was an accident at home to a family member. We needed to get home in a hurry from Japan. Made it to the bedside within hours of her passing. Filed a claim for "trip interruption" with BHTP. They were very responsive to all calls and emails, and paid the claim in full. Could not have gone any better notwithstanding the sadness of the event.
Danny W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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  • Brittany G
    Berkshire Hathaway Travel Protection
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    Thank you for your review, we're glad you've had a positive experience and we are very sorry for your loss.
    Jun 12,2019
Berkshire Hathaway Travel Protection ExactCare Value
Filed a claim online. A little confusing at 1st but figured it out. They paid promptly without hassle experienced with other carriers. Will use them in future.
Thomas W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Christine Sapa
    Berkshire Hathaway Travel Protection
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    Thanks for taking the time to providing your rating and review, we do appreciate it!
    May 01,2019
Berkshire Hathaway Travel Protection ExactCare
Had to cancel our family trip due to illness. Filed the requested documents with BH and there was absolutely no hassle in receiving the requested non-refundable expenditures. Their process was straightforward and their response was timely. I've never purchased trip insurance before and therefore have never filed a claim so I don't know if it's always this simple but these guys performed as advertised. I would highly recommend them.
Robert S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Satisfaction
Claims
  • Christine Sapa
    Berkshire Hathaway Travel Protection
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    We're glad your claims experience was straightforward and simple. Thank you for taking time to provide your review and 5-star rating of ExactCare!
    Apr 05,2019
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