Travelex
Travel Select
the claim was handled online and very professionally. I had to phone them a couple of times for some input; they were courteous, efficient and knowledgeable.
URSULA L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
I'm very displeased with compensation for missed connections. I've never made a travel insurance claim prior to this, so maybe my expectations are all wrong. Travel insurance apparently offers no benefit for your lost time. My return flight was delayed 3+ hours from Europe, which had a cascade effect in the US, causing an even greater delay. The airline gave me a stand-by ticket and a hotel room. I did not get selected for the first standby flight (there were 20+ people on standby that evening). My flight didn't leave for the final destination until the next day, resulting in a missed work day. What was reimbursed by this insurance plan? Only the ride share to/from the hotel, which was less than $40. What cost me the most money was that lost day of work. The claim took two weeks to resolve.
UPDATE 1: Let me clarify "resolve". Two weeks is when I received the explanation of benefits (EoB). My original review did not account for post-EoB incompetence. I filed on July 11. I was contacted with the EoB two weeks later. Then on July 30 I was contacted that my wire transfer could not complete. The rep didn't know if they needed wire or electronic/paper. There's a difference but rather than be specific, they then offered to transfer using PayPal. They ask which PayPal email. I tell them it's the same email as the claim. That was July 31 and I still have not received compensation. I'll update again when (if?) they can complete the transaction.
UPDATE 2: I received the PayPal transfer on August 13. That's 33 days from my original filing date for compensation totaling less than $35. Choose your plan accordingly, dear shoppers.
UPDATE 1: Let me clarify "resolve". Two weeks is when I received the explanation of benefits (EoB). My original review did not account for post-EoB incompetence. I filed on July 11. I was contacted with the EoB two weeks later. Then on July 30 I was contacted that my wire transfer could not complete. The rep didn't know if they needed wire or electronic/paper. There's a difference but rather than be specific, they then offered to transfer using PayPal. They ask which PayPal email. I tell them it's the same email as the claim. That was July 31 and I still have not received compensation. I'll update again when (if?) they can complete the transaction.
UPDATE 2: I received the PayPal transfer on August 13. That's 33 days from my original filing date for compensation totaling less than $35. Choose your plan accordingly, dear shoppers.
Matthew C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
Unfortunately, my wife experienced a potentially urgent medical issue during our trip, causing us to leave our tour group activities for a full day while seeking medical treatment. Berkshire Hathaway (the underwriter for the plan) processed our claim for out-of-pocket expenses (taxis', busfare, and additional meal costs) plus the pro-rata value of a full day of the tour (for both of us) in a "no questions asked" and very prompt manner. (Because we were in the UK's National Health System, no medical expenses were incurred for doctors visits or medications). I would definitely purchase the policy again.
Robert M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Travelex
Travel Select
Unfortunately, this is the second time we have had to use our travel insurance. We recommend to everyone that they get it. You never know when you might need it.
Lisa S. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Great value and customer service. Unfortunately, I did have to file a claim. It was handled quickly and efficiently with a positive result. I would definitely recommend and will purchase again.
Ellisa A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Select
I found Travelex to be very responsive. I explained what happened and I had to file multiple claims to cover the costs. The format was very straight forward and simple. I had the check in 15 days from filing the claim. The only negative was their third party Global Assist. They were not very helpful. They told me I had to find my own doctor! They are suppose to provide a list of doctors. Fortunately we were on a tour and the tour director was very helpful in getting me a doctor to see. I already have taken another policy with Travelex for the trip we booked for next year.
Jacqueline V. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
InsureMyTrip appreciates your 5 star review on your Travelex Travel Select plan. In addition, we have this response from Travelex:
"Thank you for taking the time to voice your concerns on InsureMyTrip.com.
Travelex prides itself on our exemplary customer service and we are happy to hear that everything was simple and straightforward when you needed to file a claim.
We have contacted On Call International, our travel assistance company, to have your case reviewed. If you would like to speak to them, we can have a manager reach out to you directly to address your concerns. Please send your contact information to [email protected].
Thank you again, and we look forward to insuring all your future travel.
Kind Regards,
Amber"Aug 23,2019
The trip included a
cruise
tour
Travelex
Travel Select
Took the advice of Clark Howard and found Travelex through his website, and so relieved I did. We had a significant medical claim and sent our paperwork in upon our trip return. I immediately received confirmation and within two weeks received a follow-up email confirming that our claim had been approved. Less than one week later, our check was received in the mail as we had requested. Well worth the investment, peace of mind and completely satisfied!!! *****
Donna N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
I filed a claim for a non-refundable hotel reservation that I was unable to use due to the cancellation of my cruise by the cruise line. It was processed quickly and I received the refund within just a couple of weeks.
Linda N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
I would definitely recommend Travelex to family and friends and I would use this plan again. They were helpful and prompt when we first inquired about the possibility of making a claim due to a family emergency. When it became necessary for us to cancel our trip we had the forms and the information we needed to file a claim. Once we submitted the necessary documentation they responded quickly and paid our claim. We were sorry to have to cancel our trip but very happy that we had purchased the Travelex Travel Select plan.
Patricia P. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Had to file a claim due to my flight being cancelled. Got back 82% of my total claim with the remaining 18% not being reimbursed as that was a cost that would have been incurred anyways (and I figured as much). Took 2 weeks from filing the claim to getting reimbursed. Also provided was an explanation of what part of my claim was getting reimbursed (with sometimes a why). Overall, this was an easy and good experience (especially for my first claim). Would recommend.
Ximena V. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
"Thank you for taking the time to post your concerns and we are sorry to hear of the frustration you experienced while traveling.
We would like to take this opportunity to explain how the policy offers coverage for the different benefits included. The policy that you purchased is a Named Peril Policy meaning the policy outlines how the coverage and benefits apply in the event that your trip is Delayed, Interrupted, or Cancelled.
Trip Delay offers reimbursement for Reasonable Additional Expenses that are incurred due to a Delay, caused by a covered reason, on your trip. Reasonable Additional Expenses are defined as “…expenses for meals, taxi fares, essential telephone calls, local transportation, and lodging which are necessarily incurred as the result of Trip Delay and which are not provided by the Common Carrier or any other party free of charge.”
We are happy to hear that the airline assisted with your hotel and return flight. In the event that the airline did not provide this help, you would have been eligible for these benefits under the policy. The amount reimbursed, under the policy, is less what is paid out from other travel providers, like the airline. Unfortunately, missing a day of work is not listed as one of the covered reasons for any benefits under any policy.
We appreciate your feedback, in relation to your reimbursement, and we did contact the Claim Administrator on your behalf. The Claim Administrator will take this opportunity to further improve their processes.
We trust that you understand the Claim Administrator’s decision is based on the terms and conditions of the policy and the available information.
Kind Regards,
Amber"