We are only showing ratings that have a written review.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I filled a claim via your website on Aug 23, 2024. I tried to get a staus via your 800# and the response was that there was no claim . I resent my claim Sept 11th. Both times I emailed, I received an automated response. No check yet. 800# still says no claim.
Roxanne M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
Thank you for sharing your feedback, Roxanne. We were unable to locate an active claim filed against your policy and a dedicated Customer Service Representative will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.Sep 16,2024
The trip included a
tour
Generali Global Assistance
Standard
Fortunately it was not needed, but glad to know it was there should the need arise.
Susan S. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Your feedback is valued by our team. Thank you for your review.Sep 03,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Very easy to deal with. Due to pilot strikes I had to fly earlier with two days notice. I needed to change dates of my insurance coverage. They did this time effective and efficiently.
Ailis A. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy we were able to assist!Jul 30,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Like most/all people, I didn’t expect to use it but I heard enough people say I should have trip coverage that I got it. First time ever as this was a BIG trip. I was very much price shopping so, as your plan looked as good as the others (in my cursory review of the policies) I got yours, based primarily on price. I appreciated the email you sent before I left with emergency contact info. That was a nice touch.
Thomas B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Because we went on an international trip that lasted a fortnight, we considered it mandatory to have travel insurance. Fortunately we did not have reason to file a claim, but we did feel more secure during our travels knowing that we had it.
Peter H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I filed a claim for trip interruption, because I contracted Covid during my trip, and had to leave my tour. Generali denied my claim, because I wasn't sick enough to require treatment by a physician or medical facility (they require documentation of such). So I had a trip interruption, but Generali's policy is written in such a way as to deny my claim. Read the entire policy that you are purchasing, and make sure you follow it to the letter, or you will not be properly compensated by Generali.
Jason B. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
My experience with filing my claim was far from satisfactory. The customer service was impossible to reach and when they were reached, very poor service. I would not recommend this company to my worst enemy!
In the future I will consider that a reasonable price is no guarantee of hood service.
In the future I will consider that a reasonable price is no guarantee of hood service.
Helen H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
Thank you for sharing your experience with us, Helen. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. If you have any additional questions or would like to speak to one of our dedicated customer service reprentatives, please reach out to us at (800) 348-9505 or via email at [email protected].
Aug 04,2023
The trip included a
cruise
Generali Global Assistance
Standard
Very please with whole process to get the insurance.
John C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My claim handled amazingly fast for all the travel difficulties these days.
CHRISTINE H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Fortunately we did not need to use the insurance, so I can’t speak to how the response would have been had I filed a claim.
I thought the cost was reasonable for what seemed to be decent coverage and gave me peace of mind.
I thought the cost was reasonable for what seemed to be decent coverage and gave me peace of mind.
Rose Marie C. would
recommend this plan to a friend or relative.