Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
AXA Assistance USA
Gold
Flight was cancelled due to airline error & employee neglectfulness. I had to reschedule my flight and pay out more for an additional ticket. Sent proof of all my additional expenses to the company since it was supposedly covered under the policy. Only got paid by insurance for a day of delay on the cancelled flight and got no assistance for unexpected rescheduled ticket or additional fees caused by the initial cancellation.
Adam C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
AXA Assistance USA
Gold
It gave me peace of mind knowing I have medical coverage especially doing international trip.
Virginia A. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
This is the worst experience I've ever had. I have been trying to file a claim for 4 days but no one ever answers the phone. I was on hold over three hours yesterday no one picks up. Absolutely a scam.
Michael T. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
AXA Assistance USA
Gold
We used this insurance three times in the past, thankfully,we never had to file any claim. It's just good to have a peace of mind that it is there if and when we needed it.
MAY B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AXA Assistance USA
Gold
I purchased this insurance mainly for the overseas medical coverage. But before the trip, I experienced an unexpected medical event which prevented me from travelling. I called the provided number, and explained the situation. A claim form was immediately emailed to me. The forms were fairly simple. I sent the required documents to the company, and received a check reimbursing the entire non-refundable trip cost. The process was pretty quick and painless. Very good.
Geoffrey B. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and your claim’s experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Dec 27,2016
AXA Assistance USA
Gold
Excellent service
Roberto S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and the service provided. We look forward to providing travel protection for all of your future trips!Mar 10,2016
AXA Assistance USA
Silver
No hassle in filing my claim and done in a reasonable timely manner.
NONEDIANNE P. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Feb 18,2016
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"Thank you for your feedback. We apologize for any difficulties you have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have attempted to reach you unsuccessfully via phone and email, however have not gotten a response from you. If you continue to have questions about or issues attempting to file a claim, our customer service center is happy help. You can reach us Monday - Sunday from 9am – 8pm ET at 1-800-487-4722 or by email at USTravel@axa-assistance.us . We hope you will consider us again for future travel."