Travel Insurance Reviews for Crum & Forster - Travel Insured International

Filed a claim for my damaged suitcase and it was processed/resolved within 10 days.

We had to cancel our trip due to illness and the insurance was great, we got all of our expenses back! We were very impressed with how nice customer service was and how straight forward the process was.

My luggage was damaged. So many things need to be shown. Ridiculous

Initially very slow to process the claim.
After multiple phone calls I figured out what they needed and once I got this information to them they paid the claims at 100% and I was satisfied.

Excellent I recommend to my friends

About 10 days before my cruise, my mother (not traveling with me) had a medical incident and I was told she had days to live. I immediately canceled my cruise. Had I waited until she passed, there would have been less paperwork, but I knew I wasn't going, and she did eventually pass before the cruise. I opened a claim and then submitted all of the paperwork, including doctors notes, since she was still alive at the time of the cancellation. There is a lot of paperwork to prove payment, cancellation, loss of funds, medical reports, etc. It is a bit much, and some of it is confusing, but they are helpful over the phone. In less than one week, I was notified that my claim was approved. A great company and a great response. I will be buying from them in the future.

Flight was cancelled. Contact CF by phone several times but was on continuous hold. Gave up.

I typically purchase catastrophic medical insurance for international travel. This trip I purchased comprehensive insurance because I was concerned about COVID-19 related travel restrictions. I didn't have a cause for a claim related to COVID, but I did file a claim for a delay. I had a question about whether I did it correctly--the process was a little confusing--but was not able to get through on the telephone. A few weeks later I received a few emails saying that they were delayed in processing claims. This continued for a few months until my claim was denied in part; it was eventually paid it full, but it took several more phone calls to make clear what I had put in writing and provided evidence of before.

C&F Travel Insured is oversubscribed.

Once I finally collected on my claim, I was very satisfied. I was fully covered. The problem was, it took 4 months to finally collect. I filed a claim in July. Telephone wait times were totally unacceptable. Once I was literally on hold for 6 1/2 hours. When I finally talked to someone in August, I was told they were working on claims from April. I called again in Sept. and was again told they were working on claims from April. Finally, before I could call again, I got an email that said my claim had been processed. I received exactly what I expected. In the end, I was very glad I bought the insurance.

Took forever to get the claim processed, but it did turn out favorably, so I'm happy now. Not so much a few months ago, when there was zero progress on the claim for a good 6 months.