Berkshire Hathaway Travel Protection
ExactCare
The process went very smoothly and quickly. Thank you.
Richard K. would
recommend this plan to a friend or relative.
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Christine SapaBerkshire Hathaway Travel Protection
Excellent, thank you for providing your review!Mar 27,2019
The trip included a
tour
Berkshire Hathaway Travel Protection
ExactCare Value
Had a dental emergency and paid about $1000 for emergency treatment and repair. The maximum coverage of $500 was paid directly into my account within a few days of my sending an online claim. Next time I may look for higher dental coverage but I was treated fairly and quickly by BHTP.
Robert R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Christine Sapa
Berkshire Hathaway Travel Protection
We're glad you had a positive claims experience. Thank you for providing the rating!Feb 19,2019
The trip included a
tour
Berkshire Hathaway Travel Protection
ExactCare
Berkshire Hathaway handled our claim fairly and efficiently. We are pleased with their service and would insure with them again.
David P. would
recommend this plan to a friend or relative.
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Christine Sapa
Berkshire Hathaway Travel Protection
We're happy you've had a positive experience with our insurance and claims team! Thank you for taking time to provide your 5-star review.Feb 01,2019
Berkshire Hathaway Travel Protection
ExactCare Value
We have purchased travel insurance every year however, this was the first time we had a claim. We will use Berkshire Hathaway Insurance again in the future, as well as recommend them . Very happy about the entire process........
Gayle S. would
recommend this plan to a friend or relative.
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Christine Sapa
Berkshire Hathaway Travel Protection
We are happy you've had such a great experience with our travel and claims team. Thank you for taking the time to provide us with your 5-star rating, we truly appreciate it!Jan 28,2019
Berkshire Hathaway Travel Protection
ExactCare
Berkshire Hathaway was very helpful through the claim process, and I provided all of the necessary information for the claim and was approved within 9 business days. I appreciate the service and will continue to buy travel insurance!
Joshua M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Christine Sapa
Berkshire Hathaway Travel Protection
Thank you for your 5-star review, we appreciate it! It's nice to hear about your positive experiences with our claims and service teams, and we will share your feedback with them as well.Jan 25,2019
Berkshire Hathaway Travel Protection
ExactCare Value
I was very happy with the way my delayed baggage claim was handled. The web site was great to help me understand how to file a claim and once I did, it was handled smoothly and promptly. Great value in terms of product and service.
Kathryn H. would
recommend this plan to a friend or relative.
Berkshire Hathaway Travel Protection
ExactCare
I contacted them when my wife had a medical emergency while traveling, and although their immediate assistance turned out to not be necessary, it was reassuring to know that it was there if we needed it. A few days after I contacted them, they reached out to make sure my wife was OK and no longer in need of help. The claims process (medical and trip interruption) was straight-forward, and while the list of documents and forms was time-consuming to produce, there were no impossible-to-get requests, such as some other less scrupulous insurers demand. The claim was approved within one week, unlike the 30 days that other, less scrupulous insurers demand. I would definitely buy another policy from them, as the human concern during the emergency, and the speed with which the claim was eventually approved were both very good.
Carmen S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Berkshire Hathaway Travel Protection
ExactCare
Got sick and had to cancel my trip to Africa. The full amount of my claim was honored.
Lawrence K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Berkshire Hathaway Travel Protection
ExactCare Value
Our tour operator went bankrupt and fortunately we had bought insurance with tour operator default coverage, something not available from alot of companies or alot of plans. Berkshire Hathaway was reasonable in the documentation they required and, with some prodding from us, was responsive and did cover our entire loss (less what we recovered through our own efforts). Overall we were very satisfied and would use them again.
Martha P. would
recommend this plan to a friend or relative.
Berkshire Hathaway Travel Protection
ExactCare
They were hard to get a hold of after I had a fall and was in the emergency department. All they were required to do was send a fax to the emergency room which is what was requested, however the consultant on the phone instead decided to email and left me sitting in the emergency room for a further 3 hours because the email when to somewhere else in the hospital. I had to have friends at home ring them 5 further times in the middle of the night before the fax was received. I would not recommend this insurance company and I’m glad it wasn’t a major accident or I would have suffered.
Crystal H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
Thank you for submitting your review which we forwarded to Berkshire Hathaway. Here is their reply:
We sincerely apologize for the delay in your request. After reviewing the details of your assistance case, we see several communication interactions with you for a request to have a verification of benefits faxed directly to your medical provider. Our case notes indicate those were faxed within an hour and a half of your original call and request. However, we do agree your request could have been completed in a more timely manner unfortunately due to our misunderstanding by first sending the verification of benefits to the medical provider via email. As a result of your concern, our claims manager is proactively reaching out to discuss the situation with you.
Thanks!
Christine
Christine Sapa
Account Management and Onboarding | Berkshire Hathaway Travel Protection
Direct: 844.411.2837
Email: [email protected]Aug 15,2018