Travel Insurance Reviews for Nationwide

I originally booked a cruise for our 21st wedding anniversary; however, sadly my brother passed away a week before our trip. Thankfully, I had travel insurance with 'Nationwide." I contacted "Insure my Trip first". They answered the phone in less than 5minutes. The representative gave me the contact information for "Nationwide insurance". I uploaded the documents they requested and they responded and honored my claim 100% within 3 weeks.

I am so thankful I chose Nationwide to insure us, this was the first time that I used them. In the past I used a different insurance company, C & F travel, for several years and never filed a claim; however , upon looking at their current reviews I noticed this time around they had several bad reviews on not honoring their claims so I decided to go with Nationwide. Nationwide took care of me and my family when we needed them most.
I will continue to used them for my travel insurance needs!

I had to cancel our trip due to a serious medical condition. It took probably two months for the claim to be processed and paid out. It was a lengthy process but they did pay out the full amount, so I think it was fair.

I wouldn't buy Nationwide Travel Insurance again. Terrible customer service, almost no communication with me, you are in the dark when you submit a claim. Took 4 days, 2 emails, and a phone call to figure out how to submit a claim--they apparently want to make it as hard a possible. And they need every documentation under the sun for your claim submission, so SAVE EVERY piece of paperwork, boarding passes, itinerary and receipts. After submitting the claim I never heard from them until I received a check 7 weeks later. We had a major trip delay and discovered after the fact that our Trip Delay Coverage doesn't actually cover trip delays--just expenses occurred during a trip delay. I'll read the fine print before buying any insurance next time.

It's been two weeks since I filed a claim and I have heard zero - nothing - from the company you chose to process claims (CBP Insure). I sent an e-mail and got a response that someone would contact me within 2 business days, still crickets (nothing). Claim/Policy Number: NWE23030222244K
Member Name: GEORGE OUIMET; Update: I heard back after nearly a month. CLAIM DENIED except a $100 a day maximum reimbursement. What a joke it didn't even cover the cost of the policy, so Nationwide made money and we have an out of pocket loss of more than $2000. READ THE FINE PRINT, the only things they cover for trip interruption are things that almost never happen. To no fault of ours one of our connecting flights was delayed more than 4 hours, which caused us to miss our flights home. No refund, no voucher to get a new flight, nothing. Stranded with no way to get home and this lousy Nationwide Policy DIDN'T COVER IT. Never again!

I recommend Nationwide Travel Insurance. I had to file a claim due to Delta Airlines damaging my luggage and Nationwide processed the claim and reimbursed me for the luggage. I will be using Nationwide Travel Insurance for all my vacations.

I tested positive for Covid before our return flight. This was over a year ago when a negative test was still required. My policy covered the additional hotel and food that and other expenses that we incurred for the subsequent week. It took quite a while to get the refund, but that didn’t bother me as long as I got it. I was very pleased with my coverage.

The claim was filed October 25th with 9 attachments, I received an email asking for more information Nov 12th, which i responded to Nov 13th with 4 more attached documents, and got an confirmation email. Since i never heard anything again and the website only shows "RECEIVED" I called on Dec 7th. In the call I was told they sent me an email asking for more information, so i informed them i had responded the following day. She put me on hold and said i would receive a call in 20 minutes to finish up the claim. No call back. I called again with similar results, (being told i would get a call by end of day) on Dec 14th, 15th, 18th, 20th and 27th. Still nothing...they have all said, "I've upgraded your claim to priority and sent it directly to the manager." Now I'm being told they have a 2 week re-review period and I'll receive an email.

DO NOT purchase a plan from Nationwide if there is any chance you might actually use it.
My claim isn't even much, about $400 on a plan that cost $163.

Flights were changed by the airline 2 months prior to trip and the times did not work for us so we cancelled our trip. Nationwide would not cover our claim for a cancelled trip (was only requesting the deposit). We booked another trip for the same week as the cancelled trip and after denying our claim they would not allow us to transfer the insurance we paid for to the rescheduled trip. So we were out the money from the original trip and we had to purchase a new insurance plan for the rescheduled trip. I contacted InsuremyTrip to see if they could do anything to help and they said I had to go through Nationwide. I contacted Nationwide and they said I had to go through InsuremyTrip. I would never use Nationwide or InsuremyTrip again.

Have bought this type of policy several times for peace of mind, but never needed it until this year. My wife got sick during our cruise and we missed our transfer home to airport due to a trip to emergency room. Thankfully, she was fine and luckily I bought the insurance as they covered all medical costs not covered by my insurance plus reimbursed airport transfer fees. Make sure you submit all required documentation including personal health insurance info. Customer service rep was so kind, helpful and patient with me throughout. Re-enforces why buying travel insurance is worth the peace of mind. I'll never travel without insurance again. Highly recommend this very reasonably priced plan.

I purchased a $4000 coverage plan for my trip to Israel. Unfortunately, a terrorist attack occurred, followed by a war outbreak. For safety reasons, the travel provider canceled the trip. My travel insurance, however, refused to cover the $500 non-refundable deposit I paid. They cited that the 33-day gap between the attack and the scheduled departure date exceeded their 30-day limit for coverage. This is extremely frustrating given that the conflict is still ongoing, and I am left as an innocent party affected by these circumstances.