We are only showing ratings that have a written review.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
This is the second trip we've purchased travel insurance from Generali. The costs and items covered seemed to be reasonable. I did submit a claim after our first trip, but did not realized any expenses for a covered item had to be incurred while on the trip, not after the trip. Our second trip was to Croatia where I saw a couple of Generali building in various cities. That was reassuring.
Dennis W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha FourezGenerali Global Assistance
Thanks for your review! Your feedback is valued by our team.Nov 18,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Was very pleased we didn't have a reason to file a claim. The process of securing trip insurance was easy and, in my opinion, affordable. I did have to make a last-minute change to our coverage and that process was also very easy.
Catherine C. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We're grateful for your support and for your choosing us!Oct 23,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thankfully, we did not need to use it, but it was nice knowing we had coverage
Donald S. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thank you for your feedback! It's wonderful to hear we were able to meet your expectations.Oct 01,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
agent i spoke with was very rude and not helpful.
Karen S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
At Generali Travel Insurance, we take customer service very seriously. We will review your case and work with the representative to improve. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We strive to provide a fair; equitable and timely claims process for all customers, but some cases can take longer to resolve and supporting documentation is typically required in order for the policy to provide coverage for cancellations. We appreciate your feedback and your business.
Sep 18,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
It was an easy process to obtain a price to insure my trip. I had another quote to compare against. It was very easy to complete my purchase over the phone and get my questions answered as we went along. I was satisfied with my purchase and my coverage.
Leroy A. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We are grateful for your review. Thanks so much for sharing your experience and choosing to #TravelSmarter.May 22,2024
Generali Global Assistance
Premium
I increased my insurance twice as I added more trip expense (e.g. hotel reservation). In both cases, in contrast to other insurance that I have purchased through InsureMyTrip, days after my requested increase, I heard nothing. Then I received a voicemail from Generali explaining that I must speak with them to bind the insurance. Very inconvenient, especially since I was already overseas when I got the message.
charles o. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Angie
Hello Charles. Thank you for your feedback. At Generali Travel Insurance, we take customer service very seriously. We’re sorry for the inconvenience and will use your feedback to improve the process for editing trip coverage in the future.
Mar 27,2023
The trip included a
cruise
tour
Generali Global Assistance
Standard
I needed insurance to guarantee repatriation in case of sickness or injury. Generali provided this for reasonable cost.
Thomas N. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
GREAT PROTECTION AT A LOWER COST THAN OTHER INSURANCE COMPANIES. WILL USE THEM AGAIN.
ELLIOT M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Our two week Insight tour to Croatia was cancelled due to lack of guests. I was forced to cancel our Lufthansa air because there was no reason to wander around Croatia without a tour.
NY does not allow a cancel for any reason clause in the trip insurance. Insurance premium is not refundable. Most people DO NOT buy refundable air fare. Air is too much and so is the refundable fare.
Insight refunded the tour payment.
We lost our airfare. Generali did not accept our circumstances and did not refund the air fare. Was it a trip interruption? NO! Generali did nothing for us except take our money. They did not offer a voucher for the $556 premium. I can understand their reason that our problem was not covered but in this day and age things are unsettled. Also we made our purchases in good faith. It was beyond our control that the trip was cancelled. We lost a total of $2400.00.
We have used Generali many times. We never had a problem because we never needed to file a claim.
NY does not allow a cancel for any reason clause in the trip insurance. Insurance premium is not refundable. Most people DO NOT buy refundable air fare. Air is too much and so is the refundable fare.
Insight refunded the tour payment.
We lost our airfare. Generali did not accept our circumstances and did not refund the air fare. Was it a trip interruption? NO! Generali did nothing for us except take our money. They did not offer a voucher for the $556 premium. I can understand their reason that our problem was not covered but in this day and age things are unsettled. Also we made our purchases in good faith. It was beyond our control that the trip was cancelled. We lost a total of $2400.00.
We have used Generali many times. We never had a problem because we never needed to file a claim.
Patricia F. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
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Nichole
From Generali:
Hi Patricia. Thank you for your feedback. We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 541-3522 or via email at [email protected]. with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.Jun 03,2022
The trip included a
tour
Generali Global Assistance
Preferred
no need to use
Cynthia O. would
recommend this plan to a friend or relative.