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The trip included a
cruise
tour
Generali Global Assistance
Standard
It has taken over three months to get a claim to Generali approved. I sent them all the information and then they wanted more. I tried contacting them many times leaving messages to the agent assigned to my claim to find out what other information they needed and never got a response. I finally had to get Sally from insuremytrip to help me get through to Generali After another 3 weeks they approved my claim. All this was unacceptable
Susan P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Baggage damage claim resolved in 24 hours. I was very pleased.
Marianne L. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
taking a long time to get back to me. i have know clue whats going on. I"m out a lot of money because my luggage didnt make it to the cruise ship, I was 5 days without it so had to purchase everything! Once person was assigned things went fast and fair! no problems getting claim check at all!
Terri S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
My wife became pregnant and we couldn't go under Doctor's orders and lost much of our money.
Scott B. would not
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. Based on our conversation with the insurance provider, it appears the trip was not cancelled due to a reason covered by the policy. In the future, please consider calling us at 800-487-4722 to receive assistance in selecting a plan that best suits your needs.May 27,2016
The trip included a
cruise
Generali Global Assistance
Standard
Although it took a month and an inquiry call to CSA to obtain a review and action on my claim, it was then settled promptly and completely.
Marilyn R. would
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
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Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:
"Thank you for your review, Susan. We take customer service and the claims process very seriously, and apologize for not meeting your expectations. While we are pleased to hear that your claim has been resolved, we will share your feedback with our claims team to improve."