I needed to talk to a customer service representative regarding the Hawaii hurricane situation. I didn't think my plan would cover a hurricane and was only seeking confirmation. I called C&F Travel, and after waiting about an hour, I left my phone number for them to call back. The message stated that if I left my number, I would not loose my place in line and they would call me. They never called me, or left a message if I missed it. Wow, that was rude!
R.S.Pike L. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are sorry to hear about your experience. The Confirmation of Coverage that you receive at the time of purchase also includes a copy of your full coverage details. Under Trip Cancellation you were covered for the following:
"a cancellation of Your Trip within 48 hours of Your Scheduled Departure Date and time if Your Trip destination is under a hurricane warning issued by the NOAA National Hurricane Center, provided the cancellation of Your Trip occurs more than 14 days following Your Effective Date of coverage for the Trip Cancellation Benefits;"
In the future, if you have coverage questions, you can also call us at InsureMyTrip. We are open 7 days a week: 7a to Midnight ET Monday - Friday and 9a to 9p ET Saturday and Sunday. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.
I felt like I had no worries. i knew that if I hurt my self of any kind of accident I would be taken care of and be able to get home. Thank you. Ps.every trip will be insured.
John C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
C&F Travel Insured InternationalWorldwide Trip Protector Lite
Required too much paperwork. Had to have my urologist fill out a CF Form. Wrong form was sent to urologist 2 times. Finally got the right form.
Other travel insurance I used in the past, all the forms was done on-line. I uploaded a note from my doctor and allowed them to contact my doctor. I got the check in less than 2 weeks.
With CF I sent in the note from my doctor taped to their form and allowed them to contact my doctor. This was not good enough. They had to have their form filled out by the urologist.
Original claim was filed the day I found out I could not travel (13 June). Final resolution of the claim occurred yesterday 7 August.
Price and coverage was the reason I went with CF. I now know that their is a "hassle factor" involved with the low price.
Carroll W. would not
recommend this plan to a friend or relative.
Thank you for your feedback. We have received the following response from your insurance provider, C&F Travel Insured International:
"We apologize for any frustrations you experienced during the claims process. We are happy to report that we have listened to our customers and we will soon be introducing online claim submissions! We hope you consider us again for your future travels. Thank you."
Wish I would have purchased it when I first started purchasing the pieces of my trip (hotel, rental car, airline ticket), but thankful that I didn't have to use the plan. It gave me peace of mind that should anything have happened, I was covered for my losses.
Deirdre H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We had to purchase multiple policies to cover our family and it was a pain. Also really not able to cover everything we wanted. Better than nothing but will look elsewhere in the future.
Richard B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your review. We apologize for any frustrations you experienced during your claims process. We urge our customers to reach out to us with any questions regarding coverage to make sure they choose the best plan for them and their needs. We hope you consider purchasing with us again.
"a cancellation of Your Trip within 48 hours of Your Scheduled Departure Date and time if Your Trip destination is under a hurricane warning issued by the NOAA National Hurricane Center, provided the cancellation of Your Trip occurs more than 14 days following Your Effective Date of coverage for the Trip Cancellation Benefits;"
In the future, if you have coverage questions, you can also call us at InsureMyTrip. We are open 7 days a week: 7a to Midnight ET Monday - Friday and 9a to 9p ET Saturday and Sunday. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.