Travel Insurance Reviews for Nationwide

I began the filing process back in August for a claim and only just got the final response/payment. It took multiple emails and phone calls to get this processed correctly. Multiple duplicated requests for paperwork. Incorrect amounts mailed. The process of having to email in response to a question and then wait two weeks till someone decides to respond with yet another request for duplicated information was an example of extremely poor customer service. Extremely inconvenient not to be able to talk directly to the processor and get the claim processed timely. No explanation with checks either until the very last one after I requested to speak with management and the person on the phone assured me they would assist with following up. Would never work with them again for this reason.

My traveling companion became ill and was unable to take the trip. I tried to use a signed doctor's note from her to claim reimbursement, but Nationwide insisted that I have the doctor fill out their "special" form. I will never use Nationwide Travel Insurance again.

Our cruise was canceled by the cruise company, and while they reimbursed the cost, this led to a rearrangement of our travel plans, resulting in additional costs and forfeited non-refundable airline tickets. Nationwide denied coverage for all these expenses, claiming that a common carrier breakdown is not a covered reason, which seems completely counterintuitive. They also rejected reimbursement for additional expenses related to our changed travel plans, stating that the cruise cancellation occurred before the scheduled travel date, and thus trip interruption or trip delay not being applicable.

We understand that the details are often in the fine print. However, not being experts in legal matters, we expected the insurance company to support us in a situation that seems to involve common sense, which our circumstances certainly do. I will review the fine print further, but in any case the outcome is most definitely not what a reasonable consumer would anticipate when purchasing travel insurance.

We are deeply dissatisfied with our purchase, with Nationwide, and with how the insurance company handled this situation.

I purchased a fairly basic plan for coverage on a trip to Morocco. I wound up having to cancel my entire trip, a week or two beforehand, as my daughter had some medical issues. Nationwide covered ALL my expenses -- tour company, airfare and hotels! The process was very straightforward -- I just provided the documentation they requested and, about a month later, received a check for the full amount, in the mail. Didn't even have to talk to anyone! I definitely expected more rigamarole and negotiation.

Overall, I'd highly recommend Nationwide for travel insurance!

was injured on my trip to Greece. Filed a claim and now my check is on the way. It took only a few weeks. They were very helpful with the process and very pleasant to speak with. Will use them again the next time I travel

Just took a while to get through the process. My only concern is if we had a medical issue, would it take the same amount of time or could you cover cost when they occur at a hospital.

We have always purchased trip insurance for our vacation travels. This was the first time I had ever had to file a claim. Our connecting flight was delayed over 3 hours causing us to miss embarkation in Miami for our 7-day cruise. The first 2 days were spent at sea and the first port of call in St. Kitts. We would not be able to get to the ship until 3 days later. We thought that our comprehensive insurance would reimburse us. However, we received an email notification from Nationwide denying our claim stating that because the flight was only 3 hours delayed we were not eligible to be reimbursed for anything. We were not refunded for trip delay or trip interruption. We paid just over $5K for the vacation and another $197 for the insurance that proved to be worthless. I would not recommend buying trip insurance from Nationwide.

I bought a policy with Nationwide for my trip within the United States. The trip went smoothly until we started home. Our connecting flight out of Dallas was canceled due to a hurricane affecting Florida airports. My husband and I had to stay in Dallas for two nights. The agent I spoke to on the phone about making a claim was helpful. I sent receipts and verification via email and they always acknowledged receipt. They quickly let me know what else they needed, and about three weeks later I received a check for my delay costs. I would recommend this company.

Do not insure with this company. We had a death in our family and our refund for our trip was refused. I will be filing a complaint.

The best trip insurance we have ever purchased. They made it easy to purchase and easy to file a claim. Unfortunately our trip had to be cancelled, but Nationwide made the claim process easy! I definitely recommend this insurance.