Travel Insurance Reviews for Generali Global Assistance

My flight to Europe on a major U.S. airline was delayed and then cancelled leaving my nonrefundable and non-changeable tickets on a low cost European carrier useless. I had to repurchase tickets at the last minute at more than 2x the cost. After my trip, I submitted a claim with all the required documents and a little more than 2 weeks later I received a check for the full cost of the replacement airfare. I also submitted a receipt for my dinner at the airport during the delay and I received a separate check for that amount about a week later. I am very satisfied by my trip insurance purchase and will definitely buy from Generali again. The cost was well worth the peace of mind.

Unfortunately trip was cancelled. Coverage was complete and process was reasonable.

All in all the claim process was fairly good. It took Generali about 7 weeks to settle my claim.

This is the 3rd claim I've had to file with Generali over the years and they have fairly paid each time. Will definitely use them again!

This was the first time we had to file a claim for travel delays, which we had both outbound and returning. Generali's process was straightforward and the processed the outbound delay very quickly. I created a second claim for the return trip delay and that slowed things down - turns out they only allow one claim per policy, so if you have claims, do it all in one submission! But their customer service people were helpful and got it straightened out. This experience makes me definitely want to buy Generali plans again.

the so called customer service reps, are so extremely abusive, completely out of control abusing the customer, refuse to grta supervisor...suporvisor don't return calls claims don't return calls. Claims statd everything asked for is missing whenevrty item was attached to the claim and a supervisor stated that when I verified the claim was receivdd

agent i spoke with was very rude and not helpful.

We had to file a claim because of a trip interruption due to the global tech glitch that happened on July 19. Our flight was cancelled. Took about 6 weeks but our claim was honored.

I filled a claim via your website on Aug 23, 2024. I tried to get a staus via your 800# and the response was that there was no claim . I resent my claim Sept 11th. Both times I emailed, I received an automated response. No check yet. 800# still says no claim.

Our plane was canceled and it took two days for United to rebook us to Iceland. We had trip interruption. The policy paid for just one of us, at $3,579 a person. Don’t know why we didn’t get the money for two of us. Would not recommend. We used them when we travel, but never filed a claim. They were terrible.