WorldTrips
Atlas International
Very dissatisfied with this insurance company.
I submitted a claim over 4 months ago. For an illness while traveling. Costs under 900 USD.
Okay... so I submitted the documents. I'm waiting for months, then finally they come to a conclusion and issue a settlement. Okay....
So, I login to see the details, and when I see the final settlement, they issued me a check.
What? I'm based in Europe, there's no way for me to cash a USA check. But the problem is, when I submitted the claim, I very clearly asked for a wire, and I wrote down my bank details, there in the form.
Okay, so I contacted them, and for over 40 days, they keep ignoring me and so far they don't want to issue a wire.
???? Is this some kind of clever way to not pay settlements?
4 months total in waiting and they still can't deal with my claim.
I'd say try other insurance companies, definitely not this one.
I submitted a claim over 4 months ago. For an illness while traveling. Costs under 900 USD.
Okay... so I submitted the documents. I'm waiting for months, then finally they come to a conclusion and issue a settlement. Okay....
So, I login to see the details, and when I see the final settlement, they issued me a check.
What? I'm based in Europe, there's no way for me to cash a USA check. But the problem is, when I submitted the claim, I very clearly asked for a wire, and I wrote down my bank details, there in the form.
Okay, so I contacted them, and for over 40 days, they keep ignoring me and so far they don't want to issue a wire.
???? Is this some kind of clever way to not pay settlements?
4 months total in waiting and they still can't deal with my claim.
I'd say try other insurance companies, definitely not this one.
MARIA M. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
WorldTrips
Atlas Journey Economy
I purchased insurance with this company and a few months later i had to cancel my trip due to a new job. I turned in all my documents and had copies to find out 3 months later that they claim they didn’t receive! I resent the documents to wait 2 more months to be told that I was eligible for a refund! Then to top it off you will only talk to a foreigner… NO Americans!! The representative that I spoke to was also rude!! I wouldn’t recommend buying insurance from this company because they will NOT give you your money back!!
Taquella H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
WorldTrips
Atlas Journey Preferred
We filed a small claim (under $500) for lost luggage, and you denied it. Your product is a scam and your company is a sham if you won’t pay out a small claim for 4 days worth of clothing. Shame on you.
Thomas P. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Angie
Hi Thomas: sorry to hear about your delayed luggage from your trip. We had a chance to look into this claim and, after reviewing, we never received the necessary information to review and process the claim. The last email we sent requesting information was on 12/9/2022, for reference. Please reach out to us directly if you'd like to speak further regarding this matter. Thanks.Jun 28,2023
WorldTrips
Atlas International
It was easy to see our options and the prices were competitive (with AAA for instance). I knew we could call them from anywhere in the world any time of day or night. We never needed to show or use the policy yet it was ready the entire 5 month trip.
Sara B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
WorldTrips
Atlas Journey Preferred
Two days after I purchased this plan, I broke a bone in my foot and was unable to travel on a European cruise leaving in less than a month. The cruise line would not let us change dates; so, I had to cancel. I filed a claim with the insurance. The process was easy. Everything was submitted online. I received a 100% refund within a couple of weeks. I would 100% trust a policy purchased through this company again.
Bruce B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
WorldTrips
Atlas Journey Economy
We received all the money for the trip we were unable to take because of illness.
Theresa M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
WorldTrips
Atlas International
I had confidence that, in case I had a medical emergency, I was insured while traveling abroad.
Margaret K. would
recommend this plan to a friend or relative.
The trip included a
tour
WorldTrips
Atlas Journey Preferred
I filled a claim for reimbursement due to a flight cancellation. It took over a month to get a response back from WolrdTrips, and they denied the claim, indicating lack of cancelation reason from the carrier.
Garry S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
WorldTrips
Atlas Journey Preferred
It seems to be extremely expensive for a policy REQUIRED by touring companies. My annual auto insurance policy is less expensive than 12 days of your trip insurance.
Laurence K. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
-
Angie
Hi Laurence: we'd like the chance to speak with you regarding your review to explain how we price our trip protection plans. There are several factors that determine the final price, but the total cost of the trip stands out as one of the biggest factors that could increase the price to insure a trip. We will be in touch soon to review in more detail. Thanks.
Apr 03,2023
WorldTrips
Atlas International Visa
I did not have to use it but was glad to have it in case an issue arose.
Angela T. would
recommend this plan to a friend or relative.