This plan uses a middle man to process claims. I can't get through the hoop jumping and defective web site to file a small claim. Theses idiots are wasting my time and seem motivated to block the legitimate claim.
Jack J. would not
recommend this plan to a friend or relative.
It's hard to review a product that you didn't have to use (e.g. filing a claim). You can rate it on costs, coverage, and how straight forward their info was. But to truly earn 5 stars requires the unfortunate need to file a claim. I had to do just that for my recent cruise. I filed a claim 3 days after returning from our trip. I received one timely follow-up email requesting some additional documentation which I promptly provided.
They were able to use the documentation provided to certify my claim and issue a check within about four weeks. This is exactly what I like to see in the claims process.
I highly recommend Trawick based on this experience with them!
Robert M. would
recommend this plan to a friend or relative.
Due To a fall and hospitalization of my wife, we were forced to cancel our cruise. Trawick gave me the information I needed to file a claim and completed my repayment efficiently and without any issues.
I am happy I chose them for our trip insurance.
Robert S. would
recommend this plan to a friend or relative.
Had to file a claim against this policy for an interrupted trip. Claim process was online and easy to do, received a payout on the claim at just under a month from submission. Everything went smoothly and did not require any additional information after the initial submission.
My only complaint is we did not get any confirmation the claim was received other than the online screen confirming submission and the claim never showed up (even after it was paid) on the website. We had to call at 3 weeks to understand if was received and had been assigned an adjuster. It had, and we received payment a week later, but we just didn't know.
Jason G. would
recommend this plan to a friend or relative.
We needed file a claim, my husband had to go to medical while on our cruise. I called customer service before I did my online claim for clarification, they were very helpful, did my claim online attached documents and payment was sent to me. Very easy process.
Janis G. would
recommend this plan to a friend or relative.