Travel Insurance Reviews for Nationwide

Do not insure with this company. We had a death in our family and our refund for our trip was refused. I will be filing a complaint.

Plan covered everything that was expected. Just took a long time to receive refund. CBP associates who handled claim were very professional and courteous.

We had to file a claim. We were on a cruise and my husband needed medical assistance. I called the number with the policy (the ship provided a phone line), and the rep could confirm we had a policy but not guarantee specific coverage. I get it--they're not claim adjustors. He gave me the number of someone else, who did the same. So I didn't get the confirmation/explanation I was looking for, but went ahead and hoped for the best.
Great results: filing was easy. Did everything on line when I got home. Glad I had purchased the policy shortly after we booked the trip because I didn't have to worry about the pre-existing conditions clause. (Wouldn't have applied, but didn't want any possible snags.) Got an email from Nationwide saying they had received the claim within a day. Two weeks later I have a check mailed to us for the full amount of the medical charges. (And medical charges on a ship are EXPENSIVE!) I wish their website would have been able to give an update, but I can live with that. I would buy from them again!

I had to visit the Medical Center onboard the ship. The charge was approximately $300. I was able to file a claim online while I was still on the ship. Within two weeks I was reimbursed for the total amount. Very pleased with the process to file a claim.

I originally booked a cruise for our 21st wedding anniversary; however, sadly my brother passed away a week before our trip. Thankfully, I had travel insurance with 'Nationwide." I contacted "Insure my Trip first". They answered the phone in less than 5minutes. The representative gave me the contact information for "Nationwide insurance". I uploaded the documents they requested and they responded and honored my claim 100% within 3 weeks.

I am so thankful I chose Nationwide to insure us, this was the first time that I used them. In the past I used a different insurance company, C & F travel, for several years and never filed a claim; however , upon looking at their current reviews I noticed this time around they had several bad reviews on not honoring their claims so I decided to go with Nationwide. Nationwide took care of me and my family when we needed them most.
I will continue to used them for my travel insurance needs!

Flights were changed by the airline 2 months prior to trip and the times did not work for us so we cancelled our trip. Nationwide would not cover our claim for a cancelled trip (was only requesting the deposit). We booked another trip for the same week as the cancelled trip and after denying our claim they would not allow us to transfer the insurance we paid for to the rescheduled trip. So we were out the money from the original trip and we had to purchase a new insurance plan for the rescheduled trip. I contacted InsuremyTrip to see if they could do anything to help and they said I had to go through Nationwide. I contacted Nationwide and they said I had to go through InsuremyTrip. I would never use Nationwide or InsuremyTrip again.

This review should be titled "You know how to write the insurance, you just don't know how to service it". During a recent cruise my wife required some non-emergency medical attention. when I returned from the trip three days ago I attempted to call this company to notify them of this claim. They tell you via a recorded message , that due to extremely high volume, you should either mail or email information to them or use their website. I emailed them 3 days ago and have not heard anything since. I attempted to use their website, filling in all required information in an attempt to obtain a claims form, but after doing that received a message that "this form is not available for download". Another call to their toll free number told me to press one in order to obtain a claims form, but that resulted in me being disconnected. So this company was extremely efficient at accepting my premium dollars, but when it comes to speaking to someone regarding actually submitting a claim, they are not to be found. I'll try to follow this up at a later date to update on any progress, but so far, count me as a very dissatisfied customer. Should someone contact me and pay this claim, I'll be glad to adjust my ratings.
Revised 4/03/2023. I was finally able to obtain the form to submit the claim. I sent them all of the documentation that they asked for. It took about one week until I received an acknowledgment that the claim had been received. After that, it took approximately three more weeks until I received the check for the full amount of my claim without any quibbling . So, aside from the initial delay in communication, they have handled this claim satisfactorily and I would now recommend this plan.

Claim processed and paid within 30 days of submission.

Wow! It is a time-consuming, complicated and convoluted process to fill a simple claim. LOTS of hoops to jump through.

My wife’s dentures broke while on the cruise and the policy did not cover this loss